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blockchain disinformation

How one high-tech solution is helping fight fake news

  • min read
    • As ways to create and disseminate disinformation get more sophisticated and widely available, it's getting harder to tell fact and fiction. But the next version of the internet, Web3, might offer a 'force field' that could protect citizens from this troubling phenomenon. Start-ups and established media companies are using blockchain as part of solutions that aim to verify information and filter out false news. Is this what the world needs now, or could it open the door to even more disinformation? Fakes harder to tell from reality "There's huge money and huge power in fake news. We've seen it here in the US and around the world," says Jim Nasr, CEO of blockchain developer Acoer. Acoer created blockchain-based news platform NewsHash. Disinformation can have far-reaching and sometimes dangerous impacts. We saw this over the pandemic years especially, with rampant covid-related medical disinformation. Tommaso Canetta, vice director of Italian fact-checking agency Pagella Politica, says how false news spreads is "ever-changing. It can [come from] and go in every direction – from traditional to online media to politicians, or the other way around." A 2020 Reuters report found over 56 percent of internet users are worried if they can tell fake from real online. And 'deepfakes' – highly realistic looking audio, video and photos created using AI – further muddy the waters. A technological solution for filtering out fakes? Blockchain could create a 'built-in truth index' for the internet, effectively labeling and verifying each piece of information, creating a sort of watermark for authenticity. Used the right way, this could help people be sure news and media they receive are real. But it's complicated. Using blockchain in journalism might solve some problems but create others. For example, it may trigger more sophisticated disinformation, poor transparency or a single company like Meta (formerly Facebook) dominating the industry. What is blockchain? Blockchain stores information as blocks added in chronological order to a virtual 'chain,' stored securely and permanently. Once added to the chain, blocks are hard to change. Well-known blockchain platforms like Bitcoin and Ethereum use it to store financial transaction information, but the technology can also store and distribute news. Blockchain-based news platforms provide a secure and decentralized way to store verified information, which cannot be changed – like putting a digital watermark on verified news stories. Initiatives like the now-defunct Civil for journalism, Steemit for social media and Truepic for photo and video let publishers permanently link verified information to content in a blockchain. New York Times is also developing a blockchain-news platform, News Provenance Project. Fighting a powerful form of disinformation, miscaptioning – real photos or videos described in misleading ways – the project uses blockchain to permanently attach context (like who shot the film or image, when and where) to media. Acoer's NewsHash works by giving an article an encrypted hash (a unique string of characters) containing metadata added by the publisher, like the author's name and a publication identification number. "If the article changes in any way – even the most minuscule change – we can tell," says CEO Nasr. "And all in real-time." Readers can scan a QR code, which consults the blockchain to check whether an article or video is real. Nasr's company also assigns 'confidence scores,' rating information's authenticity. But while blockchain-based platforms can help protect against doctored images or false news pretending to be from a reputed source, they may also create new problems. But what's further up the chain? Technologies chasing a disinformation-free internet can backfire by encouraging more sophisticated disinformation or offering different versions of 'the truth.' Nasr says there are blind spots when publishing a completed news article on the blockchain because there are many places data can come from. The immutable nature of blockchain also means it may become harder to correct inadvertent errors in published material, making journalism as a whole seem like a less trustworthy source. Another issue is the potential for centralization – a single platform or business may start to dominate the news. "It's easy for an AI algorithm or company to become a centralized location for everything. It's like the internet – the idea is great, but we now have four companies [Meta, Amazon, Apple and Google] dominating it," says Nasr. "That's why we use a public ledger, instead of specific tools or proprietary algorithms, to [let readers] interrogate how we're getting there." The first and second lines of defense aren't technology With advances in AI, video and image editing software, tools for spreading disinformation will improve. Deepfake videos have already fooled internet users many times. "With the progress of fact-checking and technological tools to fight disinformation, we'll also see more complex disinformation," says Canetta. There's also a paradox in journalism requiring trust, while blockchain seeks to eliminate the need for trust. "Journalism is built around gatekeeping. You need someone to approve a story before it goes online – a hierarchy or system in place to ensure quality," says Walid Al-Saqaf, former journalist and senior lecturer in media technology and journalism at Södertörn University, Sweden. "But the notion of Bitcoin and the original blockchain was that you don't need trust." Canetta believes awareness and media literacy are the first and second lines of defense in fighting disinformation. He feels blockchain journalism isn't a silver bullet because "misinformation is not just an online phenomenon. We must teach school children that while they have access to unlimited information, not all of it is true or accurate." Using blockchain to secure other information Decentralized platforms like blockchain have many applications, like more secure communication between organizations, facilitating payroll and making auditing easier. Start-ups are working on blockchain systems that authenticate supply chains, enable digital voting, create and implement smart contracts and more. Within companies, blockchain can help secure data and make sure digital communications aren't altered. But it's not failsafe. For example, an unauthorized user can access a blockchain with a stolen password. And although it would require significant resources, it's possible to take over a whole blockchain and force a change. As blockchain evolves, so will ways to hack into it. Keeping systems updated and secure, and following security best practice will remain crucial to safer business.
threats outer space

How criminals could use space junk to attack any business

  • min read
    • A powerful way cybercriminals can cause catastrophic damage on Earth is to attack in space. It may sound like science fiction, but now we all rely on space infrastructure to do business, any organization could be affected. Space enthusiast and Distinguished Chair of the cybersecurity program at Middle East Institute Chris Kubecka explains a little-known space disaster scenario we should be more aware of in Tomorrow Unlocked's video Threats in Outer Space. Smash-ups in space Although space exploration has brought many world-changing advances, it's left orbit like many places on Earth – littered. From obsolete satellites to rocket parts and chips of paint, space junk circles the Earth at high speeds, threatening to collide with useful things, like working satellites and the International Space Station. Collisions could be deadly or cause irreparable damage to expensive equipment. Any smash-up creates more space junk, raising the risk to other orbiting objects. For a sense of just how much 'stuff' there is up there, see known space objects tracked in real-time on StuffIn.Space, some known only as 'debris' or 'unknown.' The 'black swan' of space crashes One of the most serious consequences of a space collision is Kessler Syndrome. Kubecka describes it: "A big enough collision would create a chain reaction, causing space junk to smash into each other all over orbit, forming a dust cloud." An accident or deliberate attack could trigger a Kessler Syndrome event. Kubecka explains, "It's now so cheap to build 'attack CubeSats' or even larger satellites. You could cause collisions." She also points to the growing use of Internet of Things (IoT) devices in space tech. "If IoT goes rogue, that's a big problem." As wealthy business people become more visible in space exploration, the potential for huge media attention will attract cybercriminals to attack their space systems and use them to create chaos in space – and so, chaos on Earth. Preventing a 'Kessler' event As well as protecting space systems from cyberattack through the best available methods, like cyber immunity – building systems in a way that makes them almost impossible to compromise – we must take out the space trash. As part of the Securing Space initiative, Kaspersky supports fledgling innovators StartRocket as they develop a new way to remove space debris from orbit – with foam.
tale two metaverses

The Metaverse’s history shows we’re not quite ready for it

  • min read
    • In October 2021, Facebook Founder and CEO Mark Zuckerberg changed his company's brand name to Meta to reflect what he sees as the importance of the metaverse to their business strategy. Experienced using a virtual reality (VR) headset, the three-dimensional virtual environment lets characters (called avatars) engage in social and commercial activities much like real life. Many global business giants see the Metaverse as a huge commercial opportunity that will change how we live and work. Should your business get involved? I believe the Metaverse's history shows while it's an environment you should get familiar with, it may not be the time to invest big. Here's why. Origins of the Metaverse The video games industry has long driven demand for engaging immersive experiences and technologies to deliver them. Content expert Amica Graber says the word 'Metaverse' first appears in Neal Stephenson's 1992 science fiction novel Snow Crash. Snow Crash's imaginary Metaverse is a massively multiplayer online game (MMOG) – a game where all players are logged into the same game space, competing or collaborating on missions. MMOGs have been around since the 1990s. Their popularity has risen fast worldwide with improved internet connectivity, computer power and immersive graphics. One such game, space simulator EVE Online, has seen over 60,000 players simultaneously playing. And like in the Metaverse, trading virtual items for real-world money in MMOGs has become big business. What's the Metaverse's attraction? The Metaverse has business potential because of our willingness to invest so much time and money in playing games online. In a 2022 virtual conference on the Metaverse, Datin Lorela Chia, CEO of Haus of Stylo, Malaysia, gave examples of the fashion and games industry collaborating, like creating and selling virtual garments for avatars. But it's not just about buying and selling things – the Metaverse offers a way to meet, discuss or learn that's more immersive than other online communication tools. Bill Gates said in 2021, "Within two to three years, I predict most virtual meetings will move from 2D camera image grids… to the Metaverse – a 3D space with digital avatars." Metaverse follows in Second Life's footsteps In almost every way except the VR headsets, there was a Metaverse from 2003, when Linden Labs launched virtual world Second Life. Second Life is a virtual world that lets users create avatars and settings, and teleport from one place to another in seconds. Second Life has an estimated 800,000 users and many of the characteristics of a real-world civilization – rules, citizen rights, homes, shops, universities and events. It has many business applications like hybrid conferences, virtual project meetings and data visualization for education and collaboration. IBM has used Second Life for internal meetings. BP for graduate recruitment and Imperial College London for virtual hospital tours. But with all its functionality and experience, Second Life hasn't gained mainstream commercial success. So why does Mark Zuckerberg believe his Metaverse has massive disruptive potential? What's enabling today's Metaverse? The answer lies in how the internet evolved since its birth in 1983. The power of 5G and fibre, smartphones and social media have all played a role. Today's advanced internet technologies make the Metaverse possible, but the devices and applications we use daily will determine whether it has significant commercial potential. Second Life runs on a desktop computer and connects to a network of Linden Lab servers. It's a security risk for businesses with network firewalls. Second Life is also 'synchronous:' users only get value from being online at the same time as other users. So there are no users in most Second Life locations most of the time. To use a real-world retail analogy, there's a lack of footfall. This is also true for the Metaverse. Its commercial potential will depend on user numbers and where they spend time. It's critical there's on-demand universal access across computers, laptops and mobile devices. Perhaps 'Web 3.0' will be the technology that delivers on making Metaverse experiences securely accessible to a global marketplace across different devices, but especially mobile devices like smartphones. What is Web 3.0 and why does it matter? IT industry analyst Robin Bloor recently said, "Web 3.0 is the third generation of the internet — a global network that permits intelligent interactions between all its users and devices." Web 3.0 is a theoretical new blockchain-based iteration of the web. It could provide increased data security, scalability and privacy for users. It would let users publish rich media content to a global audience and make a Metaverse more commercially viable than Second Life. By making the web more powerful, intuitive and secure, Web 3.0 could mean the volume of online users accessing and creating content grows faster. One major difference, most relevant to the Metaverse, is better handling of the 3D graphics needed for virtual worlds. Blockchain important to Metaverse commerce Metaverse settings are computer-generated environments or 360-degree photos and videos captured by consumer or professional cameras. These digital images and videos are now traded on the internet. Blockchain can validate ownership of these digital assets, enabling the fashion industry to sell digital garments. In Second Life from 2005, you could create digital assets and trade them for the digital currency Linden dollars. Today, the same thing is happening in the Metaverse using blockchain and cryptocurrencies like Bitcoin. These latest developments, alongside artificial intelligence that connects buyers with sellers, will add to the growth of the Metaverse. How will the Metaverse affect business? The future shape and commercial potential of the Metaverse go beyond numbers of users. It also depends on how often they visit, for how long, where and why. With pandemics and climate change restricting face-to-face contact and travel, applications that enable remote communication and collaboration have grown fast. Online meeting app Zoom saw daily meeting participants grow from 10 million to 300 million between 2019 and 2020, mostly from small business and personal use. Will the Metaverse become the new virtual meeting space Bill Gates predicted? It seems unlikely for now, with the convenience and ease of use of Zoom and other online meeting platforms. More likely, the commercial potential of the Metaverse will be unlocked by applications that benefit more from immersive experiences. It could also be useful in mental and physical health therapies that use virtual reality and for complex 3D data visualization. Facebook (Meta) has invested hugely in strategy based on VR headsets as the gateway to their Metaverse platform. Unlike the browsers found on every smartphone and laptop, few own or have access to a VR headset. At the moment, Metaverse suffers from the same problem that restricted Second Life – a limited marketplace, until the technology evolves to the point where VR headsets or glasses are affordable and ubiquitous. Unlike recent disruptions like cryptocurrency, the Metaverse relies on mass adoption to be profitable for business. Several factors in the market today make mass Metaverse adoption unlikely, like low VR headset ownership and lack of systems to access the Metaverse with commonly owned devices. While businesses should closely follow the Metaverse's development, it may be premature to invest heavily at this time. In any case, watch this space.
earning customer trust

Earn customer trust with ‘inside out’ business values

  • min read
    • I've particularly noticed two business trends since the pandemic. First, people aren't rushing back to work – whether it's called the Great Resignation or Great Reshuffle, we're thinking hard about where and why we work. Second, we've become more dependent on, and aware of, technology and how it's shaping narratives in society. Tech can earn business gains in efficiency and productivity, but there's no shortcut to earning trust. Fuelled by mistrust in media and government, public trust is declining. There's an opportunity for businesses to lead in regaining public trust, and I believe they should start with their employees. Distrust has become the default The pandemic sparked fears about personal and societal issues. There are existential concerns like climate change and growing worries about personal freedoms and economic security. This anxiety and insecurity make it hard to trust. The Edelman Trust Barometer surveys 36,000 respondents in 28 countries on their relationship with business, government and the media. The 2022 Barometer shows distrust has become the default, especially distrust of government and media. Who people trust has become more local, like co-workers and neighbors, and distrust of outsiders has risen. The business of raising trust Trust has long been weak in media, but the Edelman Trust Barometer showed trust in government has fallen around 25 percent between 2020 and 2022. Trust in business meanwhile stayed at about the same level. People are looking to business to tackle big issues rather than their governments. It's an opportunity for business leaders, but not those who picture nothing more than trust-promoting marketing operations and communications ploys. Cutting through the fake The public sees CEOs and business leaders with a wary eye. Between 2021 and 22, those who said they worry business leaders are intentionally misleading people went up to 63 percent. Similar concerns about journalists (67 percent) and government leaders (66 percent) have risen too. Build trust from the inside out The Edelman Trust Barometer found employees tend to give credence to their CEO. But what about your employees? It's worth doing an anonymous internal survey to find out how much they trust your company. Internally, transparency is an excellent way to earn confidence. Show faith in your employees and give them accurate information about your strategy and intentions. There are, of course, limits to how transparent businesses can be. You can't divulge intellectual property secrets or make big announcements before an earnings report as a publicly-traded company. But the way you operate and communicate internally must be consistent with how you want customers and stakeholders to see you. I call this the 'inside-out' model: What goes on at the core radiates out through the value chain. The core is your executive and employees. Moving out from the core are your ambassadors, distributors and suppliers. The next level is customers. Demonstrating consistency over time – from the inside out – will mean greater trust. Gain trust the old fashioned way: Earning it I have seen these three leadership attitudes matter when it comes to instilling trust throughout your organization and value chain. First, when possible, under-promise and over-deliver – for example, in marketing promises, delivery dates and product performance. Second, have a karmic attitude – giving without expecting anything in return. A transactional approach, based on equal exchange, means no margin for 'extras,' and can rapidly decline into an adversarial relationship. A karmic attitude builds up credit. Marcus Sheridan built a successful swimming pool business by giving away relevant and honest content. Credit is important over the long haul if you need forgiveness for an error. Unexpected things happen, and there are unavoidable, big-picture issues like global supply chains breaking down and wholesale price rises. Third, bring your company's purpose to life and ensure it impacts your behavior, language and decision-making. The most important audience is your employees: Ensure they clearly understand and experience the company purpose and vision – many employees say they don't fully understand theirs. However, avoid overselling your purpose – it's better to understand your limits than to promise something you can't deliver. Strive to live up to what you say. Admit mistakes and be honest about your failings. This will help build trust and engender loyalty. Overcoming the challenges of tech and trust As businesses grow, they need more tech to help manage many customers and workflows. Many organizations are starting to use artificial intelligence (AI) to support customer relationship management (CRM,) customer service and eCommerce. While there are great uses for AI, issues around data privacy, invasive personalization and bias are legion. You need a solid ethical framework to manage these. Using empathy to understand the employee and customer journey better is vital. And to be trusted, especially with AI, you must have a firm grasp on the outcomes you want. For example, when using chatbots to augment customer service, tell your customers what kind of agent they're dealing with (bot or not) and be alert to when a human agent must step in to ensure the best customer experience. There's no shortcut to building trust. It takes a concerted effort across the organization. If you've built a loyal and trusting partnership with your employees and stakeholders, they'll be your best ambassadors and be more forgiving of your mistakes. Be vigilant when trust starts to erode: Trust is hard-earned and quickly lost.
deepwell gaming therapy

Are games the future of mental health treatment?

  • min read
    • In Kaspersky's Bring on the Future series, we meet people and businesses worldwide who are changing things for the better. One of the biggest challenges for mental health treatment is reaching more people who need it. Some don't realize they're mentally unwell. Others can't access therapy because of costs or waiting lists. Many don't like the idea of discussing their problems with a stranger. DeepWell DTx aims to change that by bringing mental health therapy to the masses – especially hard-to-reach patients – through gaming. Co-founders Ryan Douglas and Mike Wilson speak about why games are a great way to treat mental health issues – if you get the formula right. 1. Why did you decide to start DeepWell now? We found that mental health came up constantly in our respective careers – Mike in gaming and Ryan in creating medical devices and therapies. We saw many people were missing the resources or help to treat disorders like anxiety and depression. We often talked about what we could do to address this unmet need, then the deepening mental health crisis alongside the Covid-19 pandemic pushed us to start DeepWell. 2. What's DeepWell's philosophy? We put games and game developers first. There is no treatment without player engagement, so therapy must be embedded in a fun and engaging game. 3. How has your team of 40 experts across gaming, science and mental health helped your success? Our diverse team is made up of professionals at the top of their fields. Neurosurgeons, lawyers, creative strategists and others all work in service of the game developer. Without the game's fun, there is no therapy. 4. What can players expect might change after playing your games? Our games aim to help players improve their physical and emotional functioning. After playing consistently, you should notice greater resilience and capability to handle the stress and anxiety of daily life. 5. How has gaming supported your mental health? Which games do you recommend for therapy? At the moment we're focused on virtual reality (VR,) using games like Pistol Whip and motivational fitness apps like Supernatural for leisure and exercise. These games have especially helped during the pandemic for getting off the couch and quelling anxiety with movement. We've also found immersive fantasy games like Lorne Lanning's Oddworld and American McGee's Alice, role-playing games (RPGs) like Wizard101 and world-builders like Minecraft therapeutic for us and our families. Any game that takes you out of your head has potential benefits. 6. Who are your customers? Are businesses investing in these games, such as the healthcare industry, or any business hoping to improve employee wellbeing? We're reaching out directly to folks with mental health issues. We also partner with game developers, publishers and platforms to create new games or repurpose games that are already therapeutic. We hope our games will make mental health treatment accessible to a broader audience. 7. Serious games have evolved as a genre in recent decades, especially in academia and healthcare. Do you align with it? We are not serious games. We rely on the power of play and engagement that good games provide. While we see the value of other approaches, this is what makes us different. 8. How will your FDA games certification project benefit the industry and gamers? Being able to make claims and develop games with therapeutic intent, and to have players understand the therapeutic benefit of engaging, will change game development and the audience games can reach. 9. Can you tell us about games you plan to launch? The first game we're working on focuses on addressing stress, anxiety and symptoms of depression on a VR platform. More to come closer to launch. 10. How will you keep your products secure and safe for users? We closely follow the FDA and HIPAA guidelines and requirements for data management in prescription games. 11. What will success look like for DeepWell? Widespread recognition of the power of game developers to develop Immersive Medicine and being able to produce many therapeutic options for a range of cultures and mental health conditions.
How AI can make therapy better

Could AI make mental health therapy more effective?

  • min read
    • Artificial intelligence (AI) can analyze vast amounts of data more quickly than humans and draw accurate conclusions, making for myriad business applications. But now, some technologists and mental healthcare clinics are using artificial intelligence (AI) to inform mental health therapy. They think it could help pinpoint the most effective strategies to help sufferers get better. This may mean better staff retention and productivity and greater value for money from employee assistance programs for business. UK-based mental health clinic Ieso and US-based mental health technology firm Lyssn are among those experimenting with AI-augmented therapy. Why mental health is harder to treat I spoke with Valentin Tablan, Chief AI Officer at Ieso. He says while physical healthcare has MRIs, CAT scanners and hundreds of blood tests to diagnose conditions, "In mental healthcare, we've been slower to adopt technology. But that's changing. We can start using artificial intelligence and natural language processing techniques to understand therapy-specific language and gain insights from that." Ieso uses AI to analyze transcripts of patient-therapist conversations to identify which elements of therapy give the best outcomes, identify cases that may need a more experienced therapist and help evaluate the quality of care. They're also working on a cognitive behavioral therapy (CBT) companion app that supports patients in between therapy sessions. Lyssn also uses AI to evaluate the quality of psychotherapy and give therapists actionable feedback. Practitioners hope to increase recovery rates and quality of care to bring it on par with physical healthcare's higher recovery rates. Ieso has seen recovery rates increase 2 percent alongside its AI program – small but encouraging. AI no replacement for therapists "Psychotherapy's quality is usually measured by experts observing a conversation. Our AI is trained to replicate this human judgment, reducing the cost and time to evaluate the conversation," says Zac Imel, chief science officer and co-founder of Lyssn. More accessible, AI-powered forms of therapy include chatbots. These can help support patients between sessions, collect useful data and provide emotional support to people who cannot access therapy because of stigma, time or financial reasons. Chatbots simulate a conversation between humans, using AI to learn from examples of real conversations. The AI in this case is often trained on therapy session transcripts. It replicates how a therapist would respond to a patient with some accuracy. UK's National Health Service (NHS) says up to 8 million people in England want to access mental health treatment but do not qualify for it. High costs, long waiting lists and not wanting to unburden themselves to a stranger also keep people away from therapy. "One barrier to providing care to more people is that CBT, the most common evidence-based treatment for depression, is hard to teach. Having tools to speed up the training would help," Dr. Paola Pedrelli, Assistant Professor of Psychology at Harvard Medical School, told me. Additionally, supervisors usually evaluate and provide feedback to therapists in training, but there isn't always the time or resources. AI could bridge that gap. Pedrelli is part of a team that worked on a project using machine-learning algorithms to diagnose and monitor major depressive disorder. "Sometimes treatment takes months to work. Tools to speed the process would be beneficial," she added. AI's advantage over the human brain AI's biggest advantage over the human brain is being fast and reliable at analyzing data, said Imel of Lyssn. AI can quickly analyze, process and gain insight from large data sets, making it a powerful tool in mental healthcare where markers of recovery are vague. "With repetitive tasks, humans get tired and can drift over time. And if you show a human the same conversation twice, they might evaluate it differently. With AI – same data in, same answer out," Imel says. How AI-powered mental health can help employees AI-based therapy tools like Ieso's CBT companion app, Ellie, Woebot designed by Institute for Creative Technologies (ICT) at the University of Southern California, The Trevor Project's Crisis Contact Simulator and others cannot replace human therapists but help improve access and reduce cost. In a randomized, controlled trial of 70 participants, Woebot users displayed a significant decrease in depression symptoms compared with the control group. Both groups showed a decrease in anxiety. Those experiencing mental distress or stress at work could be directed to therapy bots as a bridge between needing therapy and getting access to it. Chatbots can also gather data about how a patient feels and suggest clinical intervention where required. Organizations considering employee access to therapy bots should consult an expert and make sure therapy is available alongside these solutions rather than as a substitute. Privacy and security in AI-powered therapy Alongside benefits, AI-powered therapy programs come with obvious cybersecurity and privacy risks. Sensitive and private conversations between patients and therapists could be exposed or manipulated. Iron-clad security is the first step to protecting patient privacy. Tablan and Imel shared the importance of data security to their companies and how they keep patient data safe, such as using multiple layers of security and robust security certifications. "Most people working at Ieso can't access this data. It's accessible to computers, but few humans," said Tablan. Even with the strongest security practices, risks to patient privacy still exist, as a lot depends on humans who can access the data. But those involved believe the potential benefits of AI-powered therapy outweigh the risks. AI-augmented, not AI-based therapy There's much to suggest unconscious bias is present in the therapy room as in other parts of life. Black and minority ethnic people are less likely to find counseling fit for purpose. Lesbian, gay and bisexual people also report greater dissatisfaction with counseling and psychotherapy than their heterosexual counterparts. When AI programs can imbibe biases in data used to train them, there must be concerns that AI-based outcomes could further marginalize some patients. Dr. Tonya Davis, faculty member at Northwestern University, Illinois, suggests "unconscious biases – things hidden just beneath the surface of our awareness" might impact training AI chatbots. "I think that if there is a deliberate effort to identify, understand and resolve biases beneath the surface of our awareness, we could be one step closer to addressing the cultural challenges in person-to-person interactions, thereby minimizing these challenges in the development of AI." Pedrelli said, "There have been cases where AI has provided inappropriate directions in the context of therapy. And AI is still unable to detect subtle emotional changes." However, AI tools only augment diagnosis and therapy. They shouldn't be relied on for unilateral decisions on patient care. "The tools we've built look over our quality of care – they never make any decisions automatically," said Tablan. "They just present information to a qualified clinician who has access to the transcripts and make up their own minds." Imel doesn't describe what Lyssn does as "AI-based therapy." Instead, he says, "This is about using technology to augment the human talent of therapists. So, it's human-based therapy, augmented by AI."
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Secure Futures magazine is your go-to business guide for opinions, trends and insight into the world of technology and cybersecurity. We help your business to bring on the future. Brought to you by Kaspersky, the global cybersecurity experts.

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