Frequently Asked Questions: Kaspersky VPN
- Windows®
- macOS®
- Android™
- iOS®
Kaspersky VPN FAQs
Explore the most frequently asked questions about our VPN service.
- How do the different Kaspersky VPN subscriptions work?
- How do I switch a device to the Unlimited version of Kaspersky VPN?
- How do I renew my Kaspersky VPN subscription?
- How do I cancel my VPN subscription?
- How do I disconnect a device from my VPN subscription?
- What happens if I have several subscriptions, and each one is for a different number of devices?
- "Secure connection is temporarily unavailable" error message appears on my device.
- “Kaspersky VPN Secure Connection is already installed” appears on my device.
- Why can't I access a specific website while Kaspersky VPN is enabled?
- There's an error establishing an HTTPS connection with the Kaspersky server.
- Launching Kaspersky VPN disables the Wi-Fi on my HP device. How do I fix this?
Operating systems
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Get Kaspersky VPN today
Enjoy all the benefits of Kaspersky VPN, either by itself or as part of the Kaspersky Premium security plan.
- Windows®
- macOS®
- Android™
- iOS®
- Unlimited Superfast VPN
- 2000+ fast servers in 100+ locations
- Kill Switch data leak prevention
- Streaming Support
- VPN for Routers
- Real-time Antivirus
- Performance Optimization
- Identity Protection
- 24/7 Remote IT Support
- Kaspersky Safe Kids
1 YEAR FREE
Purchase is unavailable for US customers. For non-US customers, Kaspersky solutions are available at Kaspersky.com.
- Windows®
- macOS®
- Android™
- iOS®
- Unlimited Superfast VPN
- 2000+ fast servers in 100+ locations
- Kill Switch data leak prevention
- Streaming Support
- VPN for Routers
- Real-time Antivirus
- Performance Optimization
- Identity Protection
- 24/7 Remote IT Support
- Kaspersky Safe Kids
1 YEAR FREE
Purchase is unavailable for US customers. For non-US customers, Kaspersky solutions are available at Kaspersky.com.
System Requirements
For all devices
Internet connection required
Windows®-based desktops and laptops
150 MB free space on the hard drive
Microsoft Windows 11¹ Home / Pro / Enterprise2
Microsoft Windows 10¹ Home / Pro / Enterprise
Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update
Microsoft Windows 7 Starter / Home Basic / Home Premium / Professional / Ultimate — SP1 or higher
Processor: 1 GHz or higher, x86 or x64
Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
Windows-based tablets (system with an Intel® processor)
Microsoft Windows 11¹ Home / Pro / Enterprise2
Microsoft Windows 10¹ Home / Pro / Enterprise
Microsoft Windows 8 & 8.1 / Pro (64-bit)
Minimum screen resolution: 1024 x 600
Mac® desktops and laptops
320 MB free space on the hard drive
Memory (RAM): 1 GB
macOS 11 - 132
Android smartphones and tablets
System with an Intel® Atom x86 processor, ARMv7 platforms or higher
150 MB of free space
Android™ 8 - 14
Minimum screen resolution: 800x480
iPhone and iPad
iOS® 15 - 17
150MB of free space
If you’ve installed Kaspersky Internet Security and Kaspersky VPN on your mobile devices, you can transfer the VPN functionality to your Kaspersky Internet Security app. In this case, VPN will only be available through Kaspersky Internet Security. However, you can transfer VPN functionality back following our guide.
Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.
1 If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions
2 Product functionality may currently be limited on certain devices and operating systems. Please visit support.kaspersky.com for more details.
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For all devices
Internet connection required – for product activation & updates and for access to some features
My Kaspersky account is required to use the plan
Webcam & Mic Control technology only runs on computers. The feature is available for a range of compatible web-cameras. For the full list of compatible devices, please visit: https://support.kaspersky.com/15783#cameras (for PCs) and https://support.kaspersky.com/15784#cameras (for Mac computers)
Windows®-based desktops and laptops
1500 MB free space on the hard drive
Microsoft Windows 11¹ Home / Pro / Enterprise2
Microsoft Windows 10¹ Home / Pro / Enterprise²
Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update²
Microsoft Windows 7 Starter / Home Basic & Premium / Professional / Ultimate – SP1 or higher²
Processor: 1 GHz or higher, x86 or x64
Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
Minimum screen resolution: 1024 x 768
Mac® desktops and laptops
3455 MB free space on the hard drive
Memory (RAM): 2 GB
macOS® 11 – 14
Android smartphones and tablets³
Android™ 8 - 14
Minimum screen resolution: 320 x 480
iPhone and iPad
iOS® 15 - 17
Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.
¹ If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions.
² Some product features may not work on 64-bit operating systems. Please visit https://support.kaspersky.com/common/compatibility to get more details.
³ The Kaspersky Premium for Android functionality may currently be limited on certain devices. Please visit https://support.kaspersky.com/help/Kaspersky/Android_knownissues/en-US/195522.htm for more details.
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How your subscription works
When you subscribe, you pay the introductory price for your first term. The introductory price is indicated on your offer page, in the shopping cart, and in your email receipt, along with other offer details, such as:
- Number of devices
- Duration of the first term and subsequent terms
- Renewal price for the next and following terms
Renewal price may differ from the introductory price and is subject to change. We will notify you of the renewal price for your subscription via email prior to the renewal date.
Please note, discounts and offers may be available at the time of your next renewal that are not applicable to you.
Your subscription will automatically renew each term until you cancel it. To ensure uninterrupted protection, we will attempt to charge your payment method:
- 15 days before your subscription ends for annual subscription (1-year term or longer)
- 5 days before your subscription ends for monthly subscription
We will notify you about your upcoming auto-renewal via email:
- 30 days before your subscription ends for annual subscription (1-year term or longer)
- 7 days before your subscription ends for monthly subscription
You can cancel the auto-renewal of your subscription at any time.
If you cancel, you will have full protection until the end of the already paid term. After this date, your subscription will end, and you will not be charged for any subsequent periods.
You can cancel your subscription through your My Kaspersky account. To cancel:
- Log in to my.kaspersky.com
- Go to your subscription page
- Click Manage Subscription
- Select Cancel Subscription and follow the steps to confirm cancellation
You can also cancel auto-renewal by contacting Kaspersky Customer Support.
If you’ve already been charged for the next subscription term, you have 30 days from the billing date to request a full refund of the renewal payment.
To request a refund, please contact Kaspersky Customer Support.