What is Kaspersky Lab Premium Support?
Kaspersky Lab Premium Support is technical support (for a fee) that is beyond our free standard product support included with your Kaspersky Lab software.
What services do you offer? What type of issues do you solve?
Kaspersky Lab Premium Support offers one-time services including help with installing software, tuning up your PC to improve performance, troubleshooting your wireless network, removing viruses and spyware, and fixing operating system issues. For more comprehensive help, Kaspersky Lab offers an annual support package that provides you with a technical support team for an entire year. Our dedicated experts are available 7 days a week (excluding major U.S. holidays) to help you with your technical needs.
How can I purchase Kaspersky Lab Premium Support Services?
Services are offered on the Kaspersky Lab website at usa.kaspersky.com/premium-services, or you may also call a live agent at 1-877-750-9883 to purchase over the phone and get immediate help. We accept Visa, MasterCard, Discover and American Express.
What are your hours of operation?
Monday-Friday 8am to 8pm EST*
Saturday-Sunday 8am to 5pm EST*
*excluding major holidays
How does Premium Support work?
Once you purchase a service, you will call directly to the Kaspersky Lab Premium Support line 1-877-750-9883 and provide your ID number. Our technicians will assist you over the phone and connect to your computer through a secure remote connection. Using remote access, our technician can seamlessly access your computer and address your specific situation using specially designed tools to help them quickly diagnose and resolve issues.
What devices are supported?
We support laptop, notebook, desktop Microsoft and Mac (OSX) operating systems, as well as Mobile android, Windows and iPhone (iOS) platforms. We also support connection of peripherals including printers and wired and wireless networking devices.
What are the benefits of a remote connection?
Our remote connections allows you to simply sit back in the comfort of your own home as you watch the technicians do their work. During the session, our technicians are happy to answer any questions that you may have. There's no running out to an electronics store or leaving your computer with a technician for days.
Is the remote connection secure?
Yes. Our remote access software used by our technicians features end-to-end 256-bit SL Encryption, the same security levels used by major banking institutions.
Who's on the Premium Support tech team?
Our premium support team consists of dedicated, seasoned, and fully trained professionals located in North America with a passion for computers and assisting customers.
What if you can't fix my problem?
We offer a 100% Satisfaction Guarantee so we will do everything we can to try and resolve your problem. We have a very high success rate, but there may be times where we will not be able to address an issue. Please contact us at the Kaspersky Lab Premium Support line 1-877-750-9883 to allow us to assist if your problem persists. In the event an issue presented is outside the Kaspersky Lab Premium Support scope, please see refund policies in Kaspersky Premium Support Service Terms and Conditions.