The company’s Support team takes home a gold award for ‘Customer Service Department of the Year’
Woburn, MA – May 15, 2019 – Kaspersky Lab North America announced today that the company received a Gold Stevie® Award in the ‘Customer Service Department of the Year’ category in the 17th annual American Business Awards®. This is the company’s third consecutive win for the Support and Services department, continuously improving in standings year over year.
Kaspersky Lab’s award-winning Support and Services department is comprised of dedicated technical engineers who support all customers based on individual needs. This is accomplished through free technical support via phone, chat and web, as well as extensive online resources and proactive monthly communications to customers on trends, tips and product lifecycle updates. The company also offers a large selection of premium technical support, and a wide range of professional services and training offerings. To deliver these specialized offerings and strive to deliver the best support possible, the team participates in aggressive training and certification programs for product, industry technology and complements these hard-skills with constant customer care training.
As a result of these efforts, the Kaspersky Lab North America Support and Services team was also recognized for the fourth consecutive year with the highest levels of certifications in ‘Support Staff Excellence’ by the Technology Services Industry Association (TSIA), the leading association for today’s technology and services organizations.
“As a leader in the cybersecurity industry, Kaspersky Lab perpetually ensures that our customers are our top priority,” said Anthony Bellia, vice president, support and services, Kaspersky Lab North America. “Our team continuously sets high standards, delivers quality service and earns all-time highs in customer satisfaction ratings. Exceeding in our accolades in this category recognizes those achievements and our ongoing commitment to our end users.”
The Stevie American Business Awards are the U.S.’s premier business awards program. More than 3,800 nominations from organizations of all sizes and in nearly every industry submitted for this year’s consideration. Over 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“The nominations submitted to The 2019 American Business Awards were outstanding,” said Michael Gallagher, president and founder of the Stevie Awards. “They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape.”
For the full list of 2019 Stevie winners, please visit www.StevieAwards.com/ABA.
About Kaspersky Lab
Kaspersky Lab is a global cybersecurity company, which has been operating in the market for over 21 years. Kaspersky Lab’s deep threat intelligence and security expertise is constantly transforming into next generation security solutions and services to protect businesses, critical infrastructure, governments and consumers around the globe. The company’s comprehensive security portfolio includes leading endpoint protection and a number of specialized security solutions and services to fight sophisticated and evolving digital threats. Over 400 million users are protected by Kaspersky Lab technologies and we help 270,000 corporate clients protect what matters most to them. Learn more at www.kaspersky.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Media Contact
Gayle Landry
781-503-1874
Gayle.Landry@kaspersky.com
