Woburn, MA – May 9, 2017 – Kaspersky Lab North America announced today that the company has received a Bronze Stevie® Award in the “Customer Service Department of the Year” category of the 15th Annual American Business Awards. The company’s award-winning Support and Services department provides customers with personalized, dedicated service offerings, including in-depth deployment assistance and hands-on learning of its cybersecurity technology.
“The successful link between an organization and its customers is one of the most crucial business differentiators in the technology industry today,” said David Mello, senior vice president, support and services, Kaspersky Lab North America. “For 20 years, Kaspersky Lab has remained committed to providing an enhanced service experience and enabling customers to get the greatest value from its security solutions.”
In 2016, Kaspersky Lab enhanced its support and service offerings as part of ongoing efforts to provide an exceptional customer journey. Enhancements included the relaunch of Kaspersky Lab Premium Support, a B2C service offering with dedicated experts available seven days a week, as well as the availability of new self-service tools to enable a more streamlined experience for less complex inquiries. In addition, the company was recently designated a Level I Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA), the highest level of certification possible awarded by TSIA.
The American Business Awards are the nation’s premier business awards program. More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.
For the full list of 2017 Stevie® Customer Service Award winners, please visit: https://stevieawards.com/aba/2017-customer-service-award-winners
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About Kaspersky Lab
Kaspersky Lab is a global cybersecurity company celebrating its 20 year anniversary in 2017. Kaspersky Lab’s deep threat intelligence and security expertise is constantly transforming into security solutions and services to protect businesses, critical infrastructure, governments and consumers around the globe. The company’s comprehensive security portfolio includes leading endpoint protection and a number of specialized security solutions and services to fight sophisticated and evolving digital threats. Over 400 million users are protected by Kaspersky Lab technologies and we help 270,000 corporate clients protect what matters most to them. Learn more at www.kaspersky.com.
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