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January 19, 2011

EXCLUSIVE: The Geek Squad Solve Your Tech Problems

EXCLUSIVE: The Geek Squad Solve Your Tech Problems

FoxNews.com, By Derek Meister

You've got tech questions, we've found the answers. We've asked the tech experts at the Geek Squad to help you make the most of your technology, answering your thorniest tech questions. So if you're wondering what to buy, how to plug it in, or how to fix it, the Geek Squad can help.

This week, Geek Squad agent Derek Meister fields YOUR questions.

"I have so much spyware, on my computer, it’s embarrassing! I know there’s a real problem, but I just don’t know what to do. How do I clean this gunk off my system? Can I do anything myself?" -- Robert Stafford, IL

Malicious software, such as viruses and spyware, is a continuing concern for many as Internet usage increases. Newer pieces of malware can be engineered to be extremely difficult to remove once your system is infected without manually accessing system files on the computer. 

There are some software tools that you can look at, such as the Kaspersky Virus Removal Tool or Microsoft’s Windows Malicious Software Removal Tool that may help. However, it’s important to be aware that many malware infections will need detailed inspection of the operating system to remove any hidden infections that could continue to put your data and files at risk.

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