Updated on Friday, April 13.
Update: Kaspersky Lab Fixes Flashfake Removal Tool, Releases Updated Version
Kaspersky Lab has successfully fixed its free Kaspersky Flashfake Removal Tool. A bug was identified in the original version of the tool, which was first reported at approximately 17:40 MSK (GMT+4) on April 12. The tool was taken offline for maintenance.
A new version of the tool with the necessary updates was released at 3:30 MSK (GMT +4) on April 13. It is available now and fully operational.
Users can visit www.flashbackcheck.com to verify if they’re infected with Flashfake and use the Kaspersky Flashfake Removal Tool to disinfect their computers.
Customers who previously encountered problems with the Flashfake Removal Tool are encouraged to contact Kaspersky Lab’s technical support at firstname.lastname@example.org
Kaspersky Lab apologizes for any inconvenience caused by this issue. The company is focused on creating utilities to keep users safe from infection and will continue to improve its internal processes to prevent such errors from occurring in the future.
Posted: Thursday, April 12
Kaspersky Lab Identifies Bug in Flashfake Removal Tool
Kaspersky Lab has identified an issue with its free Kaspersky Flashfake Removal Tool. In some cases it is possible that the use of the tool could result in erroneous removal of certain user settings including auto-start configurations, user configurations in browsers, and file sharing data.
The Kaspersky Flashfake Removal Tool has been temporarily suspended. The company will release an updated version of the utility with the bug corrected and will send a notification as soon as it’s available.
In the event that users experienced problems due to the use of the Flashfake Removal Tool, they should contact Kaspersky support at email@example.com or by calling Moscow at +7 (495) 797-70-32 for 24/7 help in English or Russian.
Kaspersky Lab apologizes for any inconvenience caused by this issue and is working diligently to correct the problem.