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Frequently Asked Questions

How can I download and install my Kaspersky software?

Please view our Installation and Activation Help page for more details on how to download, install, and activate your Kaspersky product.

Is the Kaspersky software compatible with my operating system?

Choose your product below for more information about compatibility with your Operating System:

I am having a problem installing Kaspersky

Choose your product below for more information about Installation errors and their solutions:

I have incompatible software on my computer, how do I remove it?

Please view our 3rd party removal tool page for more help on uninstalling incompatible software

How do I activate my software?

Please view our Installation and Activation Help page for more details on how to install and activate your Kaspersky product.

I'm having a problem activating my product

Choose your product below for more information about activation errors and their solutions:

I’m having trouble finding my activation code, how do I recover it?

Please view our How to find your activation code page for more information about recovering your activation code.

I am getting an error message while updating the databases, what should I do?

Please choose your product below for more information about update errors and their solutions:

What is Safe Money, and how do I use it?

Please choose your product below for more information about Safe Money and how use it:

My computer is infected with malware, what should I do?

Please run the Kaspersky Rescue Disk on your computer to scan for malware and automatically disinfect threats.