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Kaspersky Ultimate Help Desk

Tech Support at your fingertips with your own personal IT professional

Kaspersky Ultimate Help Desk delivers unlimited 24/7 tech support to you in the comfort of your own home. We cover up to three devices with a wide range of IT services including:
  • Connecting your devices to your network and optimizing performance
  • Performing data back-ups to both physical media and cloud storage
  • Optimizing your PC with tune-ups to enhance security and performance
Compatible with:
  • Windows®
  • macOS®
  • Android™
  • iOS®
Kaspersky Ultimate Help Desk

Personal Tech Support Made Easy

This premier service offers a personalized connection with your own Premium Support Team member, either over the phone or via a remote link, who can diagnose and repair any technical issue you may be experiencing, such as:

Network setup and security

  • Connect any network-enabled device to an available Wi-Fi network
  • Configure and personalize your Internet browser (Internet Explorer, Chrome, FireFox) by setting up bookmarks, styles, and essential add-ons.
  • Apply secure settings to Internet browsers and delete any unwanted or intrusive add-ons.

Data Backup

  • Backup photos and videos onto an external drive*, including a USB pen drive or memory card.
  • Backup photos and videos in the cloud*
  • Help setup a cloud storage account* to be used for one-time, or automatic back-up.

    *using third party software, hardware or services that You either have already obtained or wish to obtain with remote assistance by the Service Agent.

Security Check and Tune-up

  • Install the latest system updates and manage automated updates.
  • Update essential device drivers.
  • Remove junk apps and bloatware.

Device setup

  • Guide you through the setup of any computer, smartphone, or tablet.
  • Configure and personalize any device with your preferences - styles, fonts, icons, wallpapers.
  • Connect to available cable or Wi-Fi Internet.

Your anytime, anywhere tech resource

Kaspersky Ultimate Help Desk offers significant advantages over traditional in-person tech support options.

Easy to use

Your personal tech support is available over the phone or through a remote connection. You never have to leave the comfort of your home.

Always on call

Our Kaspersky agents are available around the clock, so they’re ready to help whenever you need help.

Complete coverage

Kaspersky experts can help you with any technical issue you have, no matter what device, operating system, or hardware.

Economical

Costs less than an average in-person appointment. Plus, one low price covers all your tech support needs for an entire year.

Frequently Asked Questions

Kaspersky Ultimate Help Desk (UHD) is a one-on-one support service created to help users with any technical issue they may have. UHD provides access to qualified experts who can diagnose and resolve issues related to software installation, device setup and configuration, account activation, and Internet connection quickly and effectively. With UHD you can be sure that the Kaspersky technician assisting you is trained and certified in the latest techniques and technologies.

System Requirements

Operating System

  • Windows 10, 8.1, 8.7
  • macOS10.12 or higher
  • Android 4.4 or higher
  • iOS 15 - 17 or higher

Technical Requirements

  • Internet connection: Dial-up minimum
  • Memory RAM: Min 1GB (PC) or 2 GB (Mac)
  • Disk Space: Min 1.5 GB (PC) or 1.8 GB (Mac)

Languages

  • English
  • Spanish
  • French
Kaspersky Ultimate Help Desk

Tech Support at your fingertips with your own personal IT professional

Kaspersky Ultimate Help Desk delivers unlimited 24/7 tech support to you in the comfort of your own home. We cover up to three devices with a wide range of IT services including:
  • Connecting your devices to your network and optimizing performance
  • Performing data back-ups to both physical media and cloud storage
  • Optimizing your PC with tune-ups to enhance security and performance
Compatible with:
  • Windows®
  • macOS®
  • Android™
  • iOS®
Kaspersky Ultimate Help Desk