Business Products Support Offerings

Kaspersky Lab’s premium offerings provide superior support for all of your security needs.
Protect your business with world-class assistance from our local team of certified engineers.

Key benefits:

Priority support and issue resolution
A direct link to Kaspersky Lab technical experts
Proactive alerts to new threats (Platinum Support)

Support for every size business:

24/7 telephone support for critical issues (including holidays)
Unlimited live chat and web support for all issues
Business-hours telephone support for all issues
Remote assistance for qualifying issues
All Gold Support benefits plus:
Dedicated Technical Account Manager (TAM) services, including proactive troubleshooting and service updates
Remote health check and start-up assistance
Included on-site assistance

Compare Kaspersky Lab's Support Program features:

Support Coverage
Incident ID and Support:
Support calls (per year)
12
30
Unlimited
Live chat and web support
Unlimited
Unlimited
Unlimited
Support Availability
Telephone Support:
Severity 1 Learn more.
9 am to 8 pm (ET)
Monday - Friday
24x7x365
24x7x365
Severity Levels 2-4 Learn more.
9 am to 8 pm (ET)
Monday - Friday
9 am to 8 pm (ET)
Monday - Friday
24x7x365
Web Ticket and
Live Chat Support:
All severity levels
9 am to 8 pm (ET)
Monday - Friday
9 am to 8 pm (ET)
Monday - Friday
9 am to 8 pm (ET)
Monday - Friday
Response Time
Severity 1 Learn more.
2 hours
30 minutes
30 minutes
Severity Levels 2-4 Learn more.
4 to 24 hours
(depending on severity level)
4 to 24 hours
(depending on severity level)
30 minutes
Holiday Support:
Severity 1 Learn more.
Not available on New Year's Day (observed),
July 4, Labor Day, Thanksgiving, Christmas
All holidays
All holidays
Severity Levels 2-4 Learn more.
Not available on New Year's Day (observed),
July 4, Labor Day, Thanksgiving, Christmas
Not available on New Year's Day (observed),
July 4, Labor Day, Thanksgiving, Christmas
All holidays
Remote Assistance
Availability by level
Severity 1 only
(As needed)
All severity levels
(As needed)
All severity levels
(As needed)
Enhanced Support Services
Dedicated Security Contacts:
Assigned Technical Account Manager (TAM) dedicated to maintaining your company's security through proactive troubleshooting and ongoing service updates
No
No
Yes
Assigned Customer Technical Contacts
2
4
8
Detailed Security Assurance:
Quality monitoring and reporting
No
No
Yes
Review call / onsite review
No
No
1 day per year
Remote health check (3rd month)
No*
No*
2 hours included*
Remote start up assistance
No*
No*
4 hours included*
*Additional support available at an affordable rate.

Stay secure with Kaspersky. Request pricing and support details:

Contact: +1 (866) 563-3099 or corporatesales@kaspersky.com