Business Products Support Offerings

Kaspersky Lab's Maintenance Service Agreement (MSA) options provide superior support for all of your security needs. Protect your business with world-class assistance from our team of certified engineers.

  • MSA Start

    Designed for smaller organizations that want additional help beyond standard break/fix support, as well as access to senior technical support resources.

    • Priority support line for 6 premium incidents (business hours)
    • Unlimited assistance with break/fix incidents
    • One assigned customer technical contact
    • Response priority over Standard Support
    • All other Standard Support benefits
  • MSA Plus

    Designed for growing businesses that need fast access to senior technical resources and would benefit from deployment, configuration, migration and best practices assistance.

    • Priority support line for 12 premium incidents (business hours)
    • Two assigned customer technical contacts
    • Response priority over Standard Support and MSA Start
    • All other MSA Start benefits
  • MSA Business

    Designed for organizations that require 24x7 support availability for critical issues, with direct access to senior technical engineers.

    • 24/7 priority support line for highest level issues (holidays included)
    • Four assigned customer technical contacts
    • Response to highest level issues within 4 hours
    • Assigned Technical Account Manager (TAM) team to ensure security
    • All other MSA Plus benefits
  • MSA Enterprise

    Designed for large enterprises with complex environments that require dedicated, personalized, proactive support around the clock.

    • Dedicated Technical Account Manager (TAM) services, including proactive troubleshooting and service updates
    • Unlimited 24/7 support for select issue levels
    • Remote health check
    • Included on-site assistance
    • All other MSA Business benefits

Give your business the support it needs.

Call 1-866-563-3099 or email today.