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What is auto-renewal?

When you choose Auto-Renewal, your Kaspersky product is automatically renewed before it’s due to expire. You don’t need to do anything to renew.

Auto-Renewal protects your devices and data continuously, reminds you of your subscription status and saves you time.

Manage your Subscription

To review your subscription information, update your billing details, or cancel Auto-Renewal, please follow the instructions below to access your subscription settings.

If you have a My Kaspersky account, please Log in here.

For orders placed through Digital River (DR* on billing statement, or an order number with 11-12 digits. Example: 8790835507)

To manage your Auto-Renewal Service through Digital River, you can log into Account Details and follow the instructions below:

  • Enter your email address and last 4 digits of your credit card, or enter in the order number and password that can be found in the order confirmation email.
  • Once logged in you will see Cancel and Renewal buttons.
  • Pressing Cancel will stop the Auto-Renewal Service. Your product will still be active until the subscription expiry date.

For orders placed through Nexway (NW on billing statement, or an order number with both numbers and letters. Example: 1AB2CDDEFJH).

If you purchased Kaspersky Basic, Kaspersky Standard, Kaspersky Plus, Kaspersky Premium or (from April 10 2023) Kaspersky Safe Kids or Kaspersky VPN:

  • Visit your My Kaspersky account created during purchase.
  • Enter your log-in information.
  • If you do not have this, you can select ‘Forgot your password’, enter your email address, and your password recovery link will be sent to you.
  • Once logged in, you may modify your subscription as required.

If you purchased Kaspersky Safe Kids or Kaspersky VPN before April 10 2023, or any other Kaspersky application at any time, and created an account on the Nexway Customer portal after your purchase:

  • Visit the Nexway Customer portal.
  • Enter your log-in information.
  • If you do not have this, you can select ‘Forgot your password’, enter your email address, and your credentials will be sent to you.
  • Once logged in, you may modify your subscription as required.

If you purchased Kaspersky Safe Kids or Kaspersky VPN before April 10 2023, or any other Kaspersky application at any time, and you did not create an account on the Nexway Customer portal at purchase:

  • Find the original order confirmation email for your purchase.
  • Click the link under ‘Your Account’.
  • Create your username and password and click ‘Initialize Your Credentials’.
  • Click on your subscription to view or modify the settings.
Manage your subscription
Quick order look up
  1. Enter your order number in the box below.
  2. We will direct you to the subscription management account where you can update your Auto-Renewal settings.

    Your order number and password can be found in your order confirmation email.
Order number: