Kaspersky Lab America’s support will be closed in observance of Thanksgiving holiday on November 26th, 2009.

Support will be available on Friday, November 27th from 8am to 6pm EST and will resume normal business hours the following Monday.

Regards,

Kaspersky Lab America's Team

As a Kaspersky Lab customer, you may upgrade to our latest version at no cost, as long as you have time remaining on your existing license.

If you have a previous version of Kaspersky Internet Security, you can upgrade to Kaspersky Internet Security 2010.

If you have a previous version of Kaspersky Anti-Virus, you can upgrade to Kaspersky Anti-Virus 2010.

Please note the licenses are not cross-compatible, meaning you cannot activate Kaspersky Internet Security with a Kaspersky Anti-Virus activation code, or vice versa.

Requirements

For a smooth upgrade experience, be sure to check that you have:

• Your activation code handy. This can be found on your CD sleeve or in your order email from our eStore. The code will be four sets of five characters and looks like XXXXX-XXXXX-XXXXX-XXXXX.
• A computer that meets the system requirements for the version you are installing:
• Kaspersky 2010 System Requirements
• Kaspersky 2009 System Requirements
• Kaspersky 7.0 System Requirements

Steps

1. Download the latest version of your Kaspersky Lab program from our website: Kaspersky Lab Product Updates
   Save the installation file to your computer in an easy-to-find spot like your Desktop or Documents.
2. Remove your currently installed Kaspersky Lab program.
1. Right-click on the Kaspersky K in the lower right corner of your screen and choose Exit.
2. Then uninstall by going to Start > Programs > Kaspersky > Modify, Repair or Remove.
3. For steps specific to the version being removed:
1. Kaspersky 2009 Uninstallation
2. Kaspersky 7.0 Uninstallation
3. Kaspersky 6.0 Uninstallation
4. Reboot your computer after the removal process completes.
3. After Windows has restarted, locate the installation file you downloaded. If you have Windows Vista, right-click on the installation file and choose Run as Administrator. If you have Windows XP or earlier, double-click the file.
   For specific installation steps:
1. Kaspersky 2010 Installation Guide
2. Kaspersky 2009 Installation Guide
3. Kaspersky 7.0 Installation Guide
4. At the end of the install process, you will be asked to activate your application. Before you do so, please check that the date, time and year are correct on your computer by going to the Control Panel. The recommended method of activating is using your activation code is:
1. Activate commercial license in Kaspersky 2010
2. Activate online in Kaspersky 2009
3. Activate using the activation code in Kaspersky 7.0
   Please note a Customer ID and password are no longer required to activate.

Frequently Asked Questions about Upgrading Kaspersky Labs Software

I cannot find my activation code. Where should I look for it?

Check the CD sleeve or order email for the code. If you activated your software before 2009, check your Personal Cabinet for the code.

My existing installation shows a License number. Can I use that to activate the new installation?

No, the license number is different from the activation code and cannot be used to activate. Please submit a case to Customer Service with this info before removing your currently installed software.

The new installation process is saying I have incompatible software. How can I remove it?

Use the removal tool for the incompatible program if you have already removed it in the Control Panel. Check out Installation Help page for links to removal tools to help clean out leftovers.

After I installed the new version, I can't get on the Internet. The only way I can get online is to right-click on the Kaspersky K in the lower right corner and choose Exit. What can I do?

Norton leftovers can cause this issue, even when you have correctly removed Norton in the Control Panel. Running the Norton Removal Tool and rebooting should resolve the problem.