Support

Kaspersky Technical Support and Knowledge Base: Americas

Please note that Kaspersky Lab Americas technical support will be closed on Friday, July 3rd to observe Independence Day

During this time, LiveChat and Phone support will not be available. Submitted web support cases will be responded to upon our return on Monday, July 6th
 

Kaspersky Lab wishes you and your families a safe and happy holiday.
 


Software Upgrades

 

All Kaspersky Lab customers can upgrade the current version of their software to the latest one for free, as long as they have a valid activation code and time remaining on their license. If you have Kaspersky Internet Security 7.0 on your computer, you can upgrade to Kaspersky Internet Security 2009. If you have Kaspersky Anti-Virus 7.0, you can upgrade to Kaspersky Anti-Virus 2009.

Please note: Your activation code for Kaspersky Internet Security will only work on future versions of Kaspersky Internet Security, not Kaspersky Anti-Virus and vice versa.

You Will Need:

  • A valid activation code. The code will be in this format: XXXXX-XXXXX-XXXXX-XXXXX. It will be located either on the CD sleeve (retail purchase) or in the email from your purchase online. If you cannot find your activation code, you can save your code from your current version when you uninstall it (Please view the uninstall guide for your product).
  • An active internet connection.
  • Your computer must meet these requirements for the following versions:

Upgrade Steps:

  1. Download the latest version of your Kaspersky Lab software from here:
    http://www.kaspersky.com/productupdates

    • Save the file onto your computer where you will be able to find it easily, like your desktop.
    • OR download the software from the link provided from your purchase at Kaspersky.com.

  2. Uninstall your current version of Kaspersky from your computer. It is recommended to exit Kaspersky before beginning the removal (right click on the Kaspersky ÒKÓ in the lower right hand corner of the desktop and select ÒexitÓ)

  3. After your computer reboots, double click on the file you downloaded in step 1 to begin the installation of Kaspersky.

  4. You will need to activate the software with your activation code. If you saved your activation data during the removal of the previous version of Kaspersky, then the new software will be activated automatically. Otherwise, you will need to apply the activation code.

You should now have the latest version of the software on your computer. If you have any problems when upgrading, please visit our Support section. From here you can browse our knowledge base, open live chat with a support representative, or open a case.


Frequently Asked Questions:

During activation, I am asked for a customer ID and Password. What is this and do I need it?

You do not need a customer ID and Password to activate the software. If you do not enter in this information, you will be asked to register your product in the next screen. An email will be sent to the email address you enter with a new ID and Password. This is used to access your Personal Cabinet.

What is the Personal Cabinet and how do I access it?

The Personal Cabinet is where your account information is saved online for you to access in case you have lost your activation code or need to change your registered email address. You can log in to this here: https://support.kaspersky.com/en/PersonalCabinet

My software displays a license number. Can I use that to activate the new version of the software?

The license number is different than an activation code and will not work on the software.