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Home / Support / Premium Support Program

Kaspersky Premium Support Program

Personalized, Proactive and Dedicated Technical Support

Kaspersky Premium Support provides enterprise customers with personalized, proactive support from senior technical support engineers. Our trusted security support engineers offer in-depth product knowledge for expedited resolution of support and service issues and prevention of potential issues before they occur. As a Premium Support customer, you benefit from 24x7 access to phone and online support, proactive threat notifications, enhanced online resources and tools, and other enhancement options to proactively protect your network.

Key Benefits

Kaspersky premium support offerings enhance your network security:

  • Resolves support and service issues faster with urgent priority handling
  • Empowers your staff with access to technical expertise
  • Provides personalized service that is highly-responsive
  • Alerts you to new threats before they create problems within your network
  • Maximizes efficiency and frees IT resources to focus on business at hand

Premium Support Features-at-a-Glance

Kaspersky offers multiple levels of premium support. Choose the level that is best for your organization’s security needs.

Services Inclusive
(w/product)
Premium
Support
Basic
Premium
Support
Silver*
Premium
Support
Gold*

Web Support (24/7)

Phone Support

8AM - 9PM

(24/7)

(24/7)

(24/7)

Knowledge Base

On Site Support

 

Fee Based

Fee Based

Fee Based

Online Case Management

Software Updates/Upgrades

Proactive Notifications

 

Escalation Fast Path

 

 

Dedicated Support Engineer

 

 

Dedicated Technical Account Management

 

 

 

Business Reviews

 

 

Annual Asset Survey

 

 

 

On Site Network Discovery and Analysis

 

 

Emergency On-site Assistance

Fee based

Fee based

Fee based

Customizable Classroom Training

Fee based

Fee based

Fee based

Fee based

*Must purchase Premium Support Basic in order to be eligible for Premium Support Silver and Premium Support Gold.

For more information, contact us.




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