Installation

Thank you for your purchase of a Kaspersky Lab product! Before you install the software on your computer, please follow these recommendations. They can make your first installation of the software error free and a more enjoyable experience.

1. Please remove any previous Anti-Virus/ Spyware software from your computer. Failure to do so will cause system instabilities.
   • Kaspersky 7.0 (all versions): Incompatible Software List
   • Kaspersky Internet Security 2009: Incompatible Software List
   • Kaspersky Anti-Virus 2009: Incompatible Software List
     
     
     • How to Uninstall Software in XP
     • How to Uninstall Software in Vista


2. Sometimes, Anti-Virus products are hard to completely remove from the computer. It is recommended that you download and run a removal tool to ensure that all the remnants have been removed.
   • Norton/Symantec Removal Tool
   • McAfee Removal Tool
   • Trend Micro Removal Tool
   • AVG Removal Tool
   • Avast Removal Tool
   • Bit Defender Removal Tool


3. Begin the installation of your Kaspersky Lab software by either running the file downloaded from our website or placing the CD into the drive.
   • Installation Guide 7.0 products
   • Installation Guide 2009 products


4. Activate your software with the activation code provided either in your email from a purchase online or the CD sleeve from your retail store purchase.
   • Activation Guide 7.0 products
   • Activation Guide 2009 products


5. Follow the directions till the end and reboot your computer. Your software will now be installed and your threat databases will be updated automatically. You are advised to do a full system scan after installation to ensure that no Malware is on your computer.

Frequently Asked Questions

Kaspersky detects another Anti-Virus product on my computer and fails to install. I am sure that it is not present on my computer. How can I complete the installation of Kaspersky?

If you are sure that the product being detected by Kaspersky is not on the computer, you can skip the check for incompatible software during installation.

• Kaspersky 7.0 Products: Skip the search for incompatible software
• Kaspersky 2009 Products: Skip the search for incompatible software

How many computers can I install Kaspersky on?

This is dependent on how many computer the activation code is designed for. Purchases in a retail store will have the number of computers (users) on the box. If you purchased the software through our E-store, then you had the option to choose how many computers you wanted to protect. Check your receipt from the online purchase for verification.

Kaspersky failed to install and displayed an error message. How can I fix this?

Please visit the support section of the website and look for the error code in our knowledge base. If you cannot find an answer there, you can submit a case to technical support and one of our engineers will be able to assist you.