Online Sales or Renewals
FAQ - Online Sales Related
How do I look up the status of my order?
I just placed my order, what do I do now?
I have not received an email with my order information
Can I order over phone?
Do I need to buy Internet Security AND Anti-virus?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge show up on my credit card?
How can I get recover a lost activation code from my purchase online?
FAQ - Product Renewals and Upgrade Related
How do I renew my product?
Can I renew my service without upgrading to the latest product?
How do I claim my free upgrade to the latest version?
Why am I receiving emails saying that my protection has expired when I still have time left?
Why am I receiving emails saying that my protection has expired when I recently renewed?
FAQ - Product/Download Information
How do I download my purchase?
Where should I save the download file?
What should I do after I download?
How can I re-download software that I have already purchased?
FAQ - Returns and Cancellations
What is your refund policy?
Still need help? Contact Consumer Sales