Online Sales or Renewals

Online Sales/Renewals

FAQ - Online Sales Related

How do I look up the status of my order? 

How do I look up the status of my order? 

I just placed my order, what do I do now? 

I just placed my order, what do I do now? 

I have not received an email with my order information 

I have not received an email with my order information. 

Can I order over phone? 

Can I order over phone? 

Do I need to buy Internet Security AND Anti-virus? 

Do I need to buy Internet Security AND Anti-virus? :

Why is my credit card being rejected? 

Why is my credit card being rejected? :

When will my credit card be charged? 

When will my credit card be charged? :

How will the charge show up on my credit card? 

How will the charge show up on my credit card? :

How can I get recover a lost activation code from my purchase online? 

How can I get recover a lost activation code from my purchase online? :

FAQ - Product Renewals and Upgrade Related

How do I renew my product? 

How do I renew my product? :

Can I renew my service without upgrading to the latest product? 

Can I renew my service without upgrading to the latest product? :

How do I claim my free upgrade to the latest version? 

How do I claim my free upgrade to the latest version? :

Why am I receiving emails saying that my protection has expired when I still have time left? 

Why am I receiving emails saying that my protection has expired when I still have time left? :

Why am I receiving emails saying that my protection has expired when I recently renewed? 

Why am I receiving emails saying that my protection has expired when I recently renewed? :

FAQ - Product/Download Information

How do I download my purchase? 

How do I download my purchase? :

Where should I save the download file? 

Where should I save the download file? :

What should I do after I download? 

What should I do after I download? :

How can I re-download software that I have already purchased? 

How can I re-download software that I have already purchased? :

FAQ - Returns and Cancellations

What is your refund policy? 

What is your refund policy? :

How do I request a refund or cancel my order? 

How do I request a refund or cancel my order? :

Still need help?  Contact Consumer Sales