Live Chat

If you are receiving the error “The updated subscription key is missing”, please do the following to correct it: Open Kaspersky and in the lower right corner of the window, click on Manage Subscription. In the new window that opens, click on Update Subscription Status.

Thank you for choosing to try Kaspersky Lab’s Live Chat option. We operate this Live Chat portal for our customers from 9:00 AM to 9:00 PM Eastern time except holidays. Here you will be able to communicate directly with a Support representative. For faster assistance please have your order information available.

If your issue requires in-depth troubleshooting, you may be requested to submit a support case so we may resolve your issue more accurately.

If an operator is not available, you'll be redirected to a web form where you can submit a support request online.