Kaspersky Americas Support and Services

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Kaspersky Lab – a leading vendor of security software against malicious and unwanted software, hacker attacks and spam – presents a new service “FastTrack support”. This service provides helpful information how to manage the product for home users, gives answers to FAQ and tips how to fight malicious programs.
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Internet Security 2010
Start FastTrack for Kaspersky
Anti-Virus 2010
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Kaspersky Support



Concerning
  • Kaspersky Anti-Virus 2009

  • Kaspersky Internet Security 2009

Rules for trusted application: 

  • do not scan opened files 
  • do not control application activity 
  • do not scan network traffic

To create a rule for the trusted application, do the following: 

  • Open the main application window 
  • click the Settings button
  • click Threats and exclusions 
  • in the right part of the window click the Trusted zone button 
  • go to the Trusted applications tab
  • click the Add link 
  • select an executable file of the trusted application via Browse or Applications 
  • In the open dialog window select the settings for the trusted application: 
    • Do not scan opened files – excludes from the scan all files that the trusted application process. 
    • Do not restrict application activity – excludes from Proactive Defense monitoring any activity, suspicious or otherwise, that the trusted application performs. 
    • Do not scan network traffic – excludes from scans for viruses and spam any network traffic initiated by the trusted application. You can exclude all the application’s network traffic or encrypted traffic (SSL\TSL) from the scan. To do so, click the all link. It will change to encrypted. In addition you can restrict the exclusion by assigning a remote host/port. To create a restriction, click any, which will change to selected, and enter a value for the remote port/host.

Information If the Do not scan network traffic option is checked the application traffic is not scanned for viruses and spam only. However the traffic is still scanned by Firewall according to the parameters with which network activity of the application is analyzed.

 

 

  • Click OK to close each window

Information By default the following file is added to trusted applications with the Do not scan encrypted network traffic parameter in Kaspersky Lab's products version 2009

  • %SystemRoot%\system32\svchost.exe – executable file of the system process Microsoft Windows Update

Protected traffic of this service cannot be scanned by any anti-virus software. Work of these programs will be finished with an error, if an allowing rule has not been created for this service.

 

Information The dialog windows for Kaspersky Internet Security 2009 and Kaspersky Anti-Virus 2009 are the same but with corresponding product names and the number of Protection components