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Common Information

License Error Message

If you are receiving the error: “License: problem detected - cannot verify the correspondence of the database with the license”, please visit the following article for the solution: http://support.kaspersky.com/kis2012/error?qid=208286063 . Thank you for patience.


To help all of our customers as quickly and effectively as possible, we ask that you please refer to our support walkthrough guides and articles for step-by-step assistance with common issues, noted below and on the left menu. Walkthroughs via telephone cannot be provided.
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Unless your PC is infected with a virus, it is recommended to upgrade to the the latest version of the software prior to contacting Support. This is often the first thing that the specialist will ask you to do when troubleshooting possible program errors. Upgrades for existing license holders are completely free.

Our support specialists will likely require license information located in the Support section of your Kaspersky Lab software. How do I find my license?

If you do not have Kaspersky currently installed, your activation code will be required to validate ownership of the product. You should find your activation code within the packaging of a boxed product, or in the confirmation email of a product purchased online.

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