Call Personal & Family Support
For critical support issues such as installation problems, component failure and virus infection, we are available to take your support case over the phone. For non-critical issues, like questions about product settings, we request you use Live Chat or Submit a Case for support instead.
For Technical Support (USA, Canada & Territories)
Monday - Friday, 8am - 9pm, Saturday and Sunday 8am to 5pm (EST) excluding holidays
For Order or Shipping Issues (USA, Canada & Territories)
7 days/week, 24 hours/day
Telephone Technical Support cannot assist with:
- Full Walkthroughs through prepared knowledgebase articles
- Walking through the standard installation process.
- Questions about rebate status
- Please use the phone number on the rebate form for all questions about rebates. Rebates are not managed by Kaspersky Technical Support, but by our Rebate Partners directly.
- Order processing or modification of an existing Kaspersky Online Store order
- Please click the Online Sales / Renewals tab for help with your Kaspersky eStore online order, including receipt of confirmation emails, fraudulent orders, and shipping status