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For critical support issues such as installation problems, component failure and virus infection, we are available to take your support case over the phone. For non-critical issues, like questions about product settings, we request you use Live Chat or Submit a Case for support instead.

If you are receiving the error “The updated subscription key is missing”, please do the following to correct it: Open Kaspersky and in the lower right corner of the window, click on Manage Subscription. In the new window that opens, click on Update Subscription Status.

Please be in front of your powered-on computer when you call, so we may assist you accurately.

For Technical Support (USA, Canada & Territories)
Monday - Friday, 8am - 9pm, Saturday and Sunday 8am to 5pm (EST) excluding holidays
1-866-525-9094

For Order or Shipping Issues (USA, Canada & Territories)
7 days/week, 24 hours/day
1-877-232-4588



Telephone Technical Support cannot assist with:

  • Full Walkthroughs through prepared knowledgebase articles
  • Walking through the standard installation process.
  • Questions about rebate status
    • Please use the phone number on the rebate form for all questions about rebates. Rebates are not managed by Kaspersky Technical Support, but by our Rebate Partners directly.
  • Order processing or modification of an existing Kaspersky Online Store order
    • Please click the Online Sales / Renewals tab for help with your Kaspersky eStore online order, including receipt of confirmation emails, fraudulent orders, and shipping status


Alternatively, you may also dial 781-503-1820 to reach Kaspersky Tech Support for Personal & Family Products.