Home User Live Chat

Thank you for choosing to try Kaspersky Lab’s Live Chat option. We operate this Live Chat portal from 9:00 AM to 6:00 PM Eastern time. Here you will be able to communicate directly with a Home User support representative. For faster assistance please have your order information available.

Before initiating the live chat please take a moment and browse our five most commonly asked questions. Your answer may be here. If not, Live Chat can be started by clicking the button at the bottom of the page.

• How to Buy
• How to Upgrade the Software or Renew Your License
• How to Install
• Invalid Client ID and Password Error Message
• Internet Explorer is Blocked
• The Requested URL is Forbidden
• How to activate trial version of Kaspersky Anti-Virus version 7.0
• How to use Kaspersky (introduction)
• Recover a Lost Activation Code 
• Explanations of Frequently Encountered Messages
• 1:12057 Error During Activation
• 1:12037 Error During Activation

If an operator is not available, you'll be redirected to a web form where you can submit a support request online.

Available Monday - Friday 9AM to 6PM ET Click for Corporate Live Chat