Business Products Support Offerings

Kaspersky Lab’s premium offerings provide superior support for all of your security needs.
Protect your business with world-class assistance from our local team of certified engineers.

Key benefits:

Priority support and issue resolution
A direct link to Kaspersky Lab technical experts
Proactive alerts to new threats (Platinum Support)

Support for every size business:

24/7 telephone support for critical issues (including holidays)
Unlimited live chat and web support for all issues
Business-hours telephone support for all issues
Remote assistance for qualifying issues
All Gold Support benefits plus:
Dedicated Technical Account Manager (TAM) services, including proactive troubleshooting and service updates
Remote health check and start-up assistance
Included on-site assistance

Compare Kaspersky Lab's Support Program features:

Support Coverage
Incident ID and Support:
Support calls (per year)
12
30
Unlimited
Live chat and web support
Unlimited
Unlimited
Unlimited
Support Availability
Telephone Support:
Severity 1 Learn more.
8 am to 9 pm (ET)
Monday - Friday
24x7x365
24x7x365
Severity Levels 2-4 Learn more.
8 am to 9 pm (ET)
Monday - Friday
8 am to 9 pm (ET)
Monday - Friday
24x7x365
Web Ticket and
Live Chat Support:
All severity levels
8 am to 9 pm (ET)
Monday - Friday
8 am to 9 pm (ET)
Monday - Friday
8 am to 9 pm (ET)
Monday - Friday
Response Time
Severity 1 Learn more.
2 hours
30 minutes
30 minutes
Severity Levels 2-4 Learn more.
4 to 24 hours
(depending on severity level)
4 to 24 hours
(depending on severity level)
30 minutes
Holiday Support:
Severity 1 Learn more.
Not available Christmas
or New Year's Day (observed)
All holidays
All holidays
Severity Levels 2-4 Learn more.
Not available Christmas
or New Year's Day (observed)
Not available Christmas
or New Year's Day (observed)
All holidays
Remote Assistance
Availability by level
Severity 1 only
(As needed)
All severity levels
(As needed)
All severity levels
(As needed)
Enhanced Support Services
Dedicated Security Contacts:
Assigned Technical Account Manager (TAM) dedicated to maintaining your company's security through proactive troubleshooting and ongoing service updates
No
No
Yes
Assigned Customer Technical Contacts
2
4
8
Detailed Security Assurance:
Quality monitoring and reporting
No
No
Yes
Review call / onsite review
No
No
1 day per year
Remote health check (3rd month)
No*
No*
2 hours included*
Remote start up assistance
No*
No*
4 hours included*
*Additional support available at an affordable rate.

Stay secure with Kaspersky. Request pricing and support details:

Contact: +1 (866) 563-3099 or corporatesales@kaspersky.com