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IMPORTANT
Effective April 1, 2013 Kaspersky Lab will phase-out web ticket submissions for our new and exclusive CompanyAccount. To learn more, click here
Your Information
Software and Computer Information
How do I know which product I have?
Find your Kaspersky product by either:
  • Right-click on the Kaspersky K in the lower right corner of your screen and select About.
  • Open the program and look in upper left of the main Kaspersky window.
[Close Help]
How do I find the version number?
Find your Kaspersky version by either:
  • Right-click on the Kaspersky K in the lower right corner of your screen and select About.
  • Open the program and click on Support.
[Close Help]
How do I find this?
Find your Windows version by either:
  • Open your Start Menu and right click on Computer or My Computer, then click on Properties.
  • Hold down the Windows key and press the Pause/Break key.
[Close Help]
How do I find my license status?
Find your license status by:
  • Open Kaspersky and click on License and see License info.
[Close Help]
Describe Your Issue
If you have saved Kaspersky log, or screenshot to submit with your case, click the Browse button to attach the file. This form only accepts Word documents along with, TXT, LOG, PDF, TIFF, JPG, GIF, and Bitmap files.
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