Open Business Support Case

Your Information

First Name: *

Last Name: *

Company Name: *

Zip Code: *

Phone: *

Email Address: *

Confirm Email: *

Software and Computer Information

Software Product: *

How do I know which product I have?

Find your Kaspersky product by either:

Right-click on the Kaspersky K in the lower right corner of your screen and select About.
Open the program and look in upper left of the main Kaspersky window.

[Close Help]

Software Version: *

How do I find the version number?

Find your Kaspersky version by either:

Right-click on the Kaspersky K in the lower right corner of your screen and select About.
Open the program and click on Support.

[Close Help]

Operating System: *

How do I find this?

Find your Windows version by either:

Open your Start Menu and right click on Computer or My Computer, then click on Properties.
Hold down the Windows key and press the Pause/Break key.

[Close Help]

Please Specify OS:

Trial or Licensed: *

How do I find my license status?

Find your license status by:

Open Kaspersky and click on License and see License info.

[Close Help]

Where did you buy?:

Please Specify Order Number:

Please Specify Website:

Please Specify Retail Store:

Describe Your Issue

Type of Problem: *

Detailed Description: *

Attach Files:

If you have saved Kaspersky log, or screenshot to submit with your case, click the Browse button to attach the file. This form only accepts Word documents along with, TXT, LOG, PDF, TIFF, JPG, GIF, and Bitmap files.

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Eastern Europe:

Middle East & Africa

Asia & Pacific

Open Business Support Case