Corporate and Partner Support Contact Info

Small/Medium Business

For help in locating a reseller in your area for purchasing or support, click here.

• Frequently Asked Questions
• Viruslist - Malware Encyclopedia
• Tech Forum for SMB
• Open a Case: Please include detailed report of problem
• Open a Live Chat Session
  
  Small/Medium Business Support hours: 8am-9pm ET
  Phone (Business Products Only): 866-328-5700 x3

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Enterprise

For help in locating a reseller in your area for purchasing or support, click here.

• Frequently Asked Questions
• Viruslist - Malware Encyclopedia
• Tech Forum for Enterprise
• Open a Case: Please include detailed report of problem
• Open a Live Chat Session
  
  Enterprise Support hours: 8am-9pm ET
  Phone (Business Products Only): 866-328-5700 x3

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Partners

Please login to the Partner Portal here:

Open a Case: Please include detailed report of problem

If you do not have a login, please contact your sales account manager.

Questions about your online order

For Orders On or After March 17, 2008: Kaspersky Lab eStore is supported by our trusted e-commerce partner - Arvato Systems. You can log into your account to get your information, or you can call 1-(866) 537-8115 for Arvato Systems Customer Service.

For Orders Previous to March 17, 2008: Click here to log in to your Element 5 account. (Element 5 is the shopping cart that handled all of Kaspersky's online orders. Click the "My account" button and enter the user name and password given to you when you purchased. If you don't have this info, just enter your email address and the login and password will be sent to you.

Technical Support from Kaspersky Lab Partners

If you purchased your product from a Kaspersky Lab partner or reseller, please contact the partner's support center for technical assistance.

For detailed information, please contact our sales staff to find the partner that is right for you.

International Support Service

English:

Send request to Kaspersky Lab support team

For UK customers only:
Email: support@kasperskylab.co.uk

Tel: +1-800-585-56-70 (or +7 495 363 4207)
Email: service@kaspersky.com

French:

Envoyer une demande a l'Assistance Technique de Kaspersky Lab

Pour les produits Entreprise, merci de prendre contact avec votre partenaire Kaspersky Lab

Produits pour les particuliers : Tel: 0892 350 305 - 9.00-20.00, du lundi au samedi, 0.34€/mn

Support Web: http://support.kaspersky.fr
Kaspersky Personal Support, le Support à la Carte

En dehors des heures indiquees :
Tel: + 1 718 535 05 18 (or + 7 495 363 9338) - 08.00-20.00 GMT, 7 jours sur 7

German

Schreiben Sie bitte Ihre Anfrage in Kaspersky Lab Support

Tel: + 1 718 535 05 19 (or + 7 495 363 9337) - 08.00-20.00 GMT, 7 days a week
Email: deutsch@support.kaspersky.com

Extended Support

We provide the services that enterprise clients require to secure the value of their investments.

Dedicated service personnel and Kaspersky Lab certified partners help clients to optimize protection by planning, developing, implementing and supporting security solutions.

For more details please contact our sales team at sales@kaspersky.com.