Top FAQ Answers

Popular Articles

Consumer Support

Corporate Support

Contact Support

Please save yourself time by searching for a solution to your issue using the Search Consumer Support box to the left.

If that does not answer your question, many of the most common questions and issues have already been answered on our Kaspersky Lab Forum. Please use the Forum Search to find your solution before posting a new question. You can even get help for Virus-related issues on the Forum.

Here are some helpful links:

• Installation Troubleshooting and Incompatible Software Removal Tools
• Upgrade to the Latest Version for Free
• Kaspersky Step-by-Step Installation Guide
• Renew Your License Online
• Activate Your Kaspersky Trial without Uninstalling
• Cannot get online after installing Kaspersky and previously had Norton
• Reset Kaspersky 2009's Settings
• After a Full Scan I see "Very Dangerous" Vulnerabilities. What are these?
• Recover an Activation Code used before 2009 in the Personal Cabinet
• Explanations of Frequently Encountered Messages in Kaspersky 7.0

If you have questions regarding your online order or renewals:

US/Canada toll free phone number: 1-877-232-4588
Email: Kaspersky.us.cs@digitalriver.com
Mexico toll free phone number: 1-800-514-6296
Argentina toll free phone number: 1-800-514-6296
Email: Kaspersky.es.cs@digitalriver.com

If you still need to contact Kaspersky Americas Support, the best ways are:

Submit a Case for Customer Service, such as activation and license issues.

Submit a Case for Technical Support, for any other type of issue.

Available Monday - Friday 9AM to 9PM ET, except holidays

If you require telephone assistance:

Please make sure you have the following basic information before calling.

• What Kaspersky program you are using? How do I find this?

  Find your Kaspersky product by either:

  • Right-click on the Kaspersky K in the lower right corner of your screen and select About.
  • Open the program and look in upper left of the main Kaspersky window.

  [Close this box]

• What specific application version of Kaspersky you are using? How do I find this?

  Find your Kaspersky version by either:

  • Right-click on the Kaspersky K in the lower right corner of your screen and select About.
  • Open the program and click on Support.

  [Close this box]

• What version of Windows you are using? How do I find this?

  Find your Windows version by either:

  • Open your Start Menu and right click on Computer or My Computer, then click on Properties.
  • Hold down the Windows key and press the Pause/Break key.

  [Close this box]

• The exact error message and/or the steps to reproduce the problem.

After you have this information:

• Dial 781-503-1820 to reach Kaspersky Americas Support.
• Phone Support is available Monday - Friday 8AM to 9PM ET, except holidays