Troubleshoot your problem

If you have questions regarding your online order or renewals:

Online Help: Frequently Asked Questions

Phone and Email support

• US/Canada toll-free phone number: 1-877-232-4588
• Email: Kaspersky.us.cs@digitalriver.com

• Mexico toll-free phone number: 1-800-514-6296
• Email: Kaspersky.es.cs@digitalriver.com

• Argentina toll free phone number: 1-800-514-6296
• Email: Kaspersky.es.cs@digitalriver.com

• Brazil toll-free phone number: 0-800-892-2051
• Email: Kaspersky.es.cs@digitalriver.com

If you have Questions regarding a Rebate:

Please call the phone number listed on your Rebate Form to inquire about your rebate as many different vendors offer Kaspersky rebates. All rebate info is with the vendors themselves, and not with Kaspersky.

Frequently Asked Questions:

• Using Windows 7 Operating System with your Kaspersky software
• Version 2010: Constantly moving green 'Radar Indicator' on main Kaspersky page - Scanning number keeps going up
• What are the "vulnerabilities?" detected during a Full Scan? How to I fix them?
• How to Install your Kaspersky Software - Kaspersky Step-by-Step Installation Guide
• How to Renew your Kaspersky Software - Renew your license online
• How to Upgrade your Kaspersky Software - Kaspersky Step-by-Step Upgrade Guide
• Activation Codes: Everything you would want to know about your license
• Removal tool for Kaspersky lab software
• Virus Removal - Steps to remove malware from your system
• Installation Troubleshooting and Incompatible Software Removal Tools

To Contact Technical Support – For USA & Canada:

1. Community Forums – Available 24/7:
   

   Many of the most common questions and issues have already been answered on our Kaspersky Lab Forum.

   Please use the Forum Search feature to find your solution before posting a new question.

   
   
2. Submit a Web Ticket – Available 24/7: - Information and solutions delivered directly to your inbox.
   

   Submit a Case for Customer Service, such as activation and license issues.

   Submit a Case for Technical Support, for any other type of issue.

   
   
3. Online Live Chat – Available 9AM – 9PM EST (Monday through Friday) Except holidays
   

   Available Monday - Friday 9AM to 9PM ET, except holidays

   
   
4. Phone Support (USA & CANADA): Available 8AM - 9PM EST (Monday through Friday) Except holidays
   
   

   If you require telephone assistance - Please make sure you have the following information available before calling:

   
   
   1. What Kaspersky program you are using? How do I find this?

      Find your Kaspersky product by either:

      • Right-click on the Kaspersky K in the lower right corner of your screen and select About.
      • Open the program and look in upper left of the main Kaspersky window.

      [Close this box]

   2. What specific application version of Kaspersky you are using? How do I find this?

      Find your Kaspersky version by either:

      • Right-click on the Kaspersky K in the lower right corner of your screen and select About.
      • Open the program and click on Support.

      [Close this box]

   3. What version of Windows you are using? How do I find this?

      Find your Windows version by either:

      • Open your Start Menu and right click on Computer or My Computer, then click on Properties.
      • Hold down the Windows key and press the Pause/Break key.

      [Close this box]

   4. The exact error message and/or the steps to reproduce the problem.
   
   

   After you have this information:

   
   

   For US/Canada customers, dial 781-503-1820 or 1-866-525-9094 to reach Kaspersky Tech Support.

   
   

Technical Support – Latin America:

http://latam.kaspersky.com/soporte/

Technical Support – Brazil:

http://brazil.kaspersky.com/suporte/

Technical Support – Outside of North & South America:

For technical assistance outside of North and South America, please contact Kaspersky Global Support:
Please visit the following link for help reaching support in your country.
www.kaspersky.com/helpdesk

You can submit a case: http://support.kaspersky.com/helpdesk.html

Telephone/Fax: (Calls are answered 10.00 to 18.30 Moscow time)

+7 (495) 797-8700 or +7 (495) 956-7000