Kaspersky Americas Support and Services

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Kaspersky Lab – a leading vendor of security software against malicious and unwanted software, hacker attacks and spam – presents a new service “FastTrack support”. This service provides helpful information how to manage the product for home users, gives answers to FAQ and tips how to fight malicious programs.
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Internet Security 2010
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Anti-Virus 2010
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Kaspersky Support



Concerning:
  • Kaspersky Internet Security 2009
  • Kaspersky Anti-Virus 2009
  • Sometimes installation of Kaspersky Lab 2009 product can be hindered by the 'remains' of AVG8 in the system, although AVG8 was successfully removed and the system was restarted.

    Prior to copying the installation files onto the hard drive, the Configuration Wizard checks the computer for third-party software incompatible with Kaspersky Lab 2009 product. The records of AVG8 in the system registry are identified by the Wizard as a fully installed and functioning anti-virus AVG8 although the product has already been uninstalled. As a result the Configuration Wizard asks to manually uninstall the incompatible software and interrupts the installation.

     To resolve the situation you should do the following: 

    • cancel the current installation of Kaspersky Lab 2009 product 
    • download the archive avg8.zip 
    • unpack all files from the archive avg8.zip into one folder 
    • run the file AVG8_Kleaner.exe
    • wait till an information message appears

     

    • click OK
    • restart your PC 
    • rerun installation of Kaspersky Lab 2009 product