Kaspersky Americas Support and Services

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Kaspersky Lab – a leading vendor of security software against malicious and unwanted software, hacker attacks and spam – presents a new service “FastTrack support”. This service provides helpful information how to manage the product for home users, gives answers to FAQ and tips how to fight malicious programs.
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Internet Security 2010
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Anti-Virus 2010
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Kaspersky Support



Concerning:
  • Kaspersky Anti-Virus 2009
  • Kaspersky Internet Security 2009
  • A new option has been added to Kaspersky Anti-Virus 2009 \Kaspersky Internet Security 2009 which allows skipping scan for incompatible software during the product installation.

    Warning This option is recommended ONLY if you are absolutely sure that the third-party software was deleted but is still detected by the Setup Wizard of Kaspersky Anti-Virus version 2009. Otherwise after the program installation the operating system may malfunction and even crash.

    In order to start Kaspersky Anti-Virus 2009\Kaspersky Internet Security 2009 and skip scan for incompatible software, do the following:

    • download the distributive of the latest version of Kaspersky Anti-Virus 2009\ Kaspersky Internet Security 2009 from the link http://www.kaspersky.com/productupdates and save it on your PC. 
    • run the product installation
    •  in the Setup Wizard window click Cancel 

     

    • make sure the following folder appeared on the local disc: 
      • for Windows XP on the local disk C:\: 
        • if you are installing Kaspersky Anti-Virus 2009 the folder \Documents and Settings\All Users\Application Data\Kaspersky Lab Setup Files\Kaspersky Anti-Virus 2009\English with the embedded files setup.exe and kav.en.msi 
        • if you are installing Kaspersky Internet Security 2009 the folder \Documents and Settings\All Users\Application Data\Kaspersky Lab Setup Files\Kaspersky Internet Security 2009\English with the embedded files setup.exe and kis.en.msi 
      • for Windows Vista on the local disk C:\: 
        • if you are installing Kaspersky Anti-Virus 2009 the folder \ProgramData\Kaspersky Lab Setup Files\Kaspersky Anti-Virus 2009\English with the embedded files setup.exe and kav.en.msi 
        • if you are installing Kaspersky Internet Security 2009 the folder \ProgramData\Kaspersky Lab Setup Files\Kaspersky Internet Security 2009\English with the embedded files setup.exe and kis.en.msi

    Information By default these folders are hidden and cannot be viewed. In order to view these folders, go to My Computer > in the Tools menu select Folder options. Go to the View and in the list enable the option Show hidden files and folders

     

    • Copy the files setup.exe and kav.en.msi/kis.en.msi (depending on the installed product) into the C:\ root directory
    • Click Start > Run 

     

    • enter CMD and click OK 

     

    • enter [full path to setup.exe file] /pSKIPPRODUCTCHECK=1.

    For example, if you are installing Kaspersky Anti-Virus 2009 under Windows XP in this case the command line should be the following C:\setup.exe /pSKIPPRODUCTCHECK=1.

    • Click Enter to run the Setup Wizard.