Kaspersky Americas Support and Services

CLOSE
Kaspersky Lab – a leading vendor of security software against malicious and unwanted software, hacker attacks and spam – presents a new service “FastTrack support”. This service provides helpful information how to manage the product for home users, gives answers to FAQ and tips how to fight malicious programs.
Start FastTrack for Kaspersky
Internet Security 2010
Start FastTrack for Kaspersky
Anti-Virus 2010
CLOSE
CLOSE

Kaspersky Support



Concerning
  • Kaspersky Anti-Virus 2009
  • Kaspersky Internet Security 2009

To get a key file by an activation code, you should perform the following: 

  • Go to the activation center: https://activation.kaspersky.com/ 
  • In the Activation code field enter your activation code. Leave the fields Customer ID and Password empty. 
  • Click Next

  • Enter your personal information on step Entering your personal data. Be attentive while entering your email address. If the entered address is incorrect, you will not be able to receive a key file
  • On step Receiving key file you can change the email address you entered
  • click the Get key by email to send an archive with a key file to the entered email address

 

A key file is received by mail:

  • open the received mail message
  • right-click the attachment
  • in the drop-down menu select Save as

  • choose the folder in which you would like to save the archive with the key file (for example, in the C:\root directory)
  • click the Save button 

 

  • unpack the received archive by any archivator. The file can be unpacked in the same folder in which the archive was saved.

Once you have received a key file, install it in the product version 2009.

For example,

in Kaspersky Internet Security 2009 a new key file is added the following way:

  • open the main application window 
  • choose License 
  • in the right part of the window click Activate the application
  • in the Activation wizard select Activate using the key file 
  • click Browse
  • select the folder into which you have unpacked content of the received archive and saved the key file 
  • double click the key file 
  • click Activate
  • make sure the application has been activated successfully 
  • click Finish 
  • minimize the main application window

 

Information The dialog windows for Kaspersky Internet Security 2009 and Kaspersky Anti-Virus 2009 are the same but with corresponding dialog windows.