Kaspersky Americas Support and Services

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Kaspersky Lab – a leading vendor of security software against malicious and unwanted software, hacker attacks and spam – presents a new service “FastTrack support”. This service provides helpful information how to manage the product for home users, gives answers to FAQ and tips how to fight malicious programs.
Start FastTrack for Kaspersky
Internet Security 2010
Start FastTrack for Kaspersky
Anti-Virus 2010
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Kaspersky Support



Applies to:
  • Kaspersky Anti-Virus 6.0\7.0\2009\2010
  • Kaspersky Internet Security 6.0\7.0\2009\2010
  • Kaspersky Anti-Virus 6.0 for Windows Workstations (6.0.2.687-6.0.3.837)
  • Kaspersky Anti-Virus 6.0 for Windows Servers (6.0.2.687-6.0.3.837)
  • Some errors might occur when deleting Kaspersky Anti-Virus product via Start > Control Panel > Add\Remove Programs. As a result the program will not be uninstalled or will be partially uninstalled.

    Removal utility allows uninstalling the following products: 

    • Kaspersky Anti-Virus 6.0\7.0\2009\2010
    • Kaspersky Internet Security 6.0\7.0\2009\2010
    • Kaspersky Anti-Virus 6.0 for Windows Workstations (6.0.2.687-6.0.3.837)
    • Kaspersky Anti-Virus 6.0 for Windows Servers (6.0.2.687-6.0.3.837)

    Information Under 64-bit OSs the removal utility can uninstall Kaspersky Anti-Virus 2009/2010 and Kaspersky Internet Security 2009/2010 only.

     

    In order to fully uninstall the product: 

    • Download the archive kavremover10.zip 
    • Unpack the file kavremover10.exe from the archive 
    • Run the file kavremover10.exe
    • Enter the code from the picture 
    • Click the Remove button 

    • Wait until a dialog window informs you of successful product removal 
    • Click OK

    • Reboot your computer

    If by some reasons the remove utility has not found the installed product in the OS and you are sure the product is installed and/or some modules still remain, then to skip product check, run the utility from the command prompt with the following syntax kavremover10.exe [kav6 | kav7 | kav2009 | kav2009x64| kav2010 | kav2010x64 | kis6 | kis7 | kis2009 | kis2009x64 | kis2010 | kis2010x64 | kav6fs | kav6wks]. For example if Kaspersky Internet Security 2010 was installed on your PC in this case the command will look the following way kavremover10.exe kis2010.