Kaspersky Americas Support and Services

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Kaspersky Lab – a leading vendor of security software against malicious and unwanted software, hacker attacks and spam – presents a new service “FastTrack support”. This service provides helpful information how to manage the product for home users, gives answers to FAQ and tips how to fight malicious programs.
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Internet Security 2010
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Anti-Virus 2010
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Kaspersky Support



Concerning:
  • Kaspersky Anti-Virus 6.0 MP2
  • Kaspersky Internet Security 6.0 MP2
  • Kaspersky Anti-Virus 6.0 for Windows Workstations MP2
  • Kaspersky Anti-Virus 6.0 for Windows Servers MP2
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    If you want to uninstall Kaspersky Anti-Virus 6.0 for Windows Workstations or Kaspersky Anti-Virus 6.0 for Windows Servers, do the following: 

    • Uninstall Kaspersky Anti-Virus version 6.0: by going to Start > All Programs > Kaspersky Anti-Virus > Kaspersky Anti-Virus version 6.0 > select Modify, Repair or Remove 

     

    The uninstallation wizard will be displayed that will help you uninstall Kaspersky Anti-Virus version 6.0 Click Next to continue.

    Step 1: in the window, select the operation you wish to perform: 

    • Modify – allows you to deleteinstall one or more features of Kaspersky Anti-Virus version 6.0 
    • Repair – fixes missing or corrupt files, shortcuts and registry entries. 
    • Remove – removes Kaspersky Anti-Virus version 6.0 completely or partially from your computer.

    Click the Remove icon to continue.

    Step 2: select the uninstallation variant. 

    • Complete uninstall - choose this variant if you want to fully remove the application and you are not going to use Kaspersky Anti-Virus version 6.0 in future. 
    • Save application objects – choose this variant if you want to update the version of Kaspersky Anti-Virus version 6.0. This will save your key file and settings for when you run the installation of the new version.

    The following objects should be saved:

    • Activation data 
    • Threat database 
    • Anti-Spam database (for Kaspersky Anti-Virus 6.0 for Windows Workstations only) 
    • Backup files (the option is available only if malicious objects were detected and were backed up during previous sessions of Kaspersky Anti-Virus version 6.0). 
    • Quarantine files (the option is available only if malicious objects were detected and were quarantined during previous sessions of Kaspersky Anti-Virus version 6.0). 
    • Application settings (user settings of the Kaspersky Anti-Virus version 6.0 components). 
    • iSwift data (iSwift data accelerates the work of Kaspersky Anti-Virus version 6.0)

    Choose the necessary option and click Next to continue.

    Step 3: in this window you should verify that you are ready to uninstall program files, shortcuts and registry entries

    Click Remove to continue.

    Step 4: removal of program files, shortcuts and registry entries.

    InformationIf some Internet sessions were opened when uninstalling program files, shortcuts and registry entries, an informational window will be displayed offering you to close these sessions. Close your Internet browser and click Retry.

    Step 5: once the program files and registry entries are removed the Setup Wizard finish its work. Click OK. Kaspersky Anti-Virus version 6.0 is uninstalled.

    Step 6: for the configuration changes to be made, restart your PC. Click Yes to restart now, click No to restart later.

    Information The dialog of Kaspersky Anti-Virus 6.0 for Windows Workstations and Kaspersky Anti-Virus 6.0 for Windows Servers are the same but with the corresponding product names.