Kaspersky Maintenance Service Agreement (MSA)
Kaspersky Maintenance Service Agreement gives you a choice of extended support programs and premium support programs that treat your IT security issues as high priority and help keep your business running smoothly.
With a range of support program options, Kaspersky Lab lets you choose the level of service that’s ideal for your business:
Designed for smaller organizations that want additional help beyond standard break/fix support, as well as access to senior technical support resources.
Designed for growing businesses that would benefit from deployment, configuration, migration and best practices assistance, as well as 24x7 support for critical issues.
Designed for mid-size to large organizations that require fast access to senior technical resources with 24x7 support availability for critical issues, as well as priority response and resolution.
Designed for large enterprises with complex environments that require dedicated, personalized, proactive support around the clock.
If you want to learn more about premium support options for Enterprises, you can visit our MSA page for Enterprise Customers.
Kaspersky Professional Services
When you’re installing or upgrading your Kaspersky Lab security solutions, there’s no need to divert your in-house IT team away from other core activities. Working in accordance with our established best practices and methodologies, our security experts are available to assist with every aspect of deploying, configuring and upgrading Kaspersky Lab products across your IT infrastructure:
Kaspersky Small Office Security
Covers configuration assistance for the PCs, servers and mobile devices that help you run your small business.
Kaspersky Endpoint Security Select
Covers policies, deployment, and mobile device management for customers using Kaspersky Endpoint Security for Business, Select.
Kaspersky Endpoint Security Advanced
Covers policies, deployment, encryption and systems management for customers using Kaspersky Endpoint Security for Business, Advanced.
Kaspersky Endpoint Security Total
Covers policies, deployment, mail server and gateway products for customers using Kaspersky Total Security for Business.
Kaspersky Security for Virtualization
Covers policies, deployment and task creation for customers protecting their virtual environment.
Available for existing customers (3+ months using the products) who want validation of their administration settings.
New Installation or Upgrade
Work alongside a Kaspersky technician to jumpstart your deployment or migrate to the latest version of Kaspersky.
Kaspersky offers hands-on, instructor-led technical training classes at your own facilities. Your team will acquire the theoritical and practical knowledge they need without incurring expensive travel costs.