Allows for increased touch points with customers
Punta Cana, Dominican Republic – February 7, 2014 – Kaspersky Lab North America announced today at its annual Partner Conference the launch of a new service program designed for partners. The Certified Service Provider (CSP) Program and Premium Support offerings were developed to enable partners to more effectively drive revenue while ensuring that high quality solutions are delivered to customers by Kaspersky Lab.
The CSP Program gives partners the ability to sell and deliver professional services in partnership with Kaspersky Lab. The program offers the same professional services offered by Kaspersky Lab Systems Engineers and includes remote and on-site services. To become a Kaspersky Lab CSP Accredited Partner, program participants must go through a thorough set of technical courses and certifications, live deployment testing and must agree to quality assurance requirements. Additional recommended certifications will also be available to enhance the partner’s readiness to deliver more complex services to end users.
In addition to giving partners the opportunity to deliver solutions backed by the CSP Program, Kaspersky Lab is providing partners with the opportunity to sell Premium Support offerings. Premium Support offerings include priority support and issue resolution, a direct link to Kaspersky Lab technical experts and proactive alerts to new threats. With multiple programs designed to fit the unique needs of customers the features of the Premium Support offerings include:
- Technical Account Manager
- Proactive diagnostic and service updates
- Remote implementation assistance
- Health checks
- On-site assistance
- 24/7 support
- Unlimited incident submittal
Partners who are interested in getting more information on either program should contact their Kaspersky Lab Channel Account Manager.
Chris Doggett, Senior Vice President, Corporate Sales
Kaspersky Lab North America
“Settling for the status quo is something that just won’t happen at Kaspersky Lab. We’ve taken feedback from our partners to the next step and created these programs with them in mind. The CSP program and Premium Support offerings provide our partners with a variety of ways to engage new and existing customers to deliver additional value, while also delivering a new stream of revenue. These programs further show our dedication and commitment to the channel.”
Dave Mello, Vice President, Support & Services
Kaspersky Lab North America
“Customer focus is the key to success for the Kaspersky Lab North American Support team. Our Certified Service Provider Program and our suite of premium support offerings were designed to ensure and maintain the high level of quality that our customers expect. Our customers can rest easy knowing that we are putting the right people and the right programs in place to help combat the complexity that may come with fully securing their business.”
About Kaspersky Lab
Kaspersky Lab is the world’s largest privately held vendor of endpoint protection solutions. The company is ranked among the world’s top four vendors of security solutions for endpoint users*. Throughout its more than 15-year history Kaspersky Lab has remained an innovator in IT security and provides effective digital security solutions for large enterprises, SMBs and consumers. Kaspersky Lab, with its holding company registered in the United Kingdom, currently operates in almost 200 countries and territories across the globe, providing protection for over 300 million users worldwide. Learn more at www.kaspersky.com.
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**The company was rated fourth in the IDC rating Worldwide Endpoint Security Revenue by Vendor, 2011. The rating was published in the IDC report "Worldwide Endpoint Security 2012–2016 Forecast and 2011 Vendor Shares (IDC #235930, July 2012). The report ranked software vendors according to earnings from sales of endpoint security solutions in 2011.